John R. Miles

Pete example

I think I like the Paris example better is in the St.

Pete example, it costs a lot of money.

They bring in five or six of the higher end restaurants in town to cater it.

I think the cheapest one you can do is like $75, but it goes all the way up to $200 a person, depending on what experience you want to get.

I like the idea better that if you bring community meals that each one partakes in because it brings more of that contribution to bear.

You mentioned Cleveland, Dan, and I grew up for part of my life as a child in Bay Village, which is not too far from Cleveland.

My family are diehard Michigan fans.

My parents, grandparents, everyone went to the University of Michigan.

So if you're a Michigan fan, you ultimately have gone to Zingerman's because it's a legend in Ann Arbor.

And you chose to talk about Zingerman's as well in the book.

Why would you focus on a deli

as an example of this community that you saw so rich that they had created.

I'm picturing it right here in my mind.

Something I'm going to have to look into is my brother is an executive at Chick-fil-A.

And what people don't understand is

if they don't understand the mechanism of Chick-fil-A, is that they don't call their individual owners franchisees.

They call them operators.

But their whole ecosystem is built on that operator community.

And that is exactly the community that they want to cultivate inside each of their restaurants.