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John Roman

πŸ‘€ Speaker
239 total appearances

Appearances Over Time

Podcast Appearances

My Amazon Guy
Why This Mystery Box Disaster Revealed a Bigger Problem

That is not the case with BattleBox.

My Amazon Guy
Why This Mystery Box Disaster Revealed a Bigger Problem

We do a...

My Amazon Guy
Why This Mystery Box Disaster Revealed a Bigger Problem

Very strategic, shipping West Coast to East Coast.

My Amazon Guy
Why This Mystery Box Disaster Revealed a Bigger Problem

Drop, everyone gets it around the same time.

My Amazon Guy
Why This Mystery Box Disaster Revealed a Bigger Problem

We have four different tiers, and they stack, but everyone's box is the same items based on tier.

My Amazon Guy
Why This Mystery Box Disaster Revealed a Bigger Problem

Yeah.

My Amazon Guy
Why This Mystery Box Disaster Revealed a Bigger Problem

And the flip side of that is possibly the negative experience that you and I compare our boxes and you got this really cool item and I didn't get that.

My Amazon Guy
Why This Mystery Box Disaster Revealed a Bigger Problem

And I'm like, that's not cool.

My Amazon Guy
Why This Mystery Box Disaster Revealed a Bigger Problem

Like,

My Amazon Guy
Why This Mystery Box Disaster Revealed a Bigger Problem

And that would absolutely be a thing.

My Amazon Guy
Why This Mystery Box Disaster Revealed a Bigger Problem

So back to your question, it's changed a lot and it's become this wild process currently of having the eight new SKUs each month, a new box that drops.

My Amazon Guy
Why This Mystery Box Disaster Revealed a Bigger Problem

Meanwhile, the one-time...

My Amazon Guy
Why This Mystery Box Disaster Revealed a Bigger Problem

part of the business, we might add 100 SKUs a single month if we're showcasing a new product line.

My Amazon Guy
Why This Mystery Box Disaster Revealed a Bigger Problem

Right now, we have about 2000 SKUs in total.

My Amazon Guy
Why This Mystery Box Disaster Revealed a Bigger Problem

But the process of the box is, at this point, it's a well-oiled machine.

My Amazon Guy
Why This Mystery Box Disaster Revealed a Bigger Problem

It's also so regimented and processed that I'm sure the team at times gets annoyed by it.

My Amazon Guy
Why This Mystery Box Disaster Revealed a Bigger Problem

But ultimately, we have to ensure that the customer has a great experience.

My Amazon Guy
Why This Mystery Box Disaster Revealed a Bigger Problem

That's priority number one.

My Amazon Guy
Why This Mystery Box Disaster Revealed a Bigger Problem

So we have this wild process where we have this funnel of new items.

My Amazon Guy
Why This Mystery Box Disaster Revealed a Bigger Problem

Probably 50% comes from existing members suggesting they have a lot of ways that they can fill out forms and send us pictures.