Jonathan Palmer

Got it.

Maybe taking a step back, you know, one of the things that we always hear when we go to these conferences is that EMRs are built for billing.

But it seems like at the end of the day, the EMR is actually not that great of a tool for revenue collection.

Is it?

Is that a fair statement?

It seems like you need this additional overlay over top of it besides just the raw EMR from Epic or Cerner or Athena.

I don't know.

So maybe thinking about that a little bit further and teasing out, is the ROI that your customers typically see higher the more complex the case is or the higher the acuity?

Because there is all that more care and nuance being given to that episode.

So shifting gears to the technology, which you just mentioned that, you know, we've had this paradigm change with AI and automation.

You know, as you look out for the next three to five years, what are you excited about from a technology perspective as it applies to your business?

I could only imagine for gene therapy or CAR-T or those sorts of things that back and forth must just be so much friction.

Another question that just came to mind is just as you think about scaling up your infrastructure around AI and automation, I mean, you have peers doing it, so I'm sure it's competitive for talent, but also the payers are doing it as well.

And how does that friction work with, and this is a naive question, but AI on the provider side and AI on the payer side?

Makes sense.

I'd be remiss as an analyst if I didn't ask something about the business and the financials here.

You know, how do you charge your clients?

You know, what does leverage look like in the operating model?

All those good things.

What KPIs are you looking at from a financial perspective to manage the business day to day?