Jonny Adams
speaker
254 appearances
11 recordings
1 series
first heard May 2024
last heard 16 Jan
Jonny Adams’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Jan 2026 with 1.
Appearances
Like Matt, you're a massive friend in this circumstances and support my family. But knowing those signs now is really vital. And Matt, I know we've sort of deviated away from topic.
Mike, what you shared there is something that we could all resonate with. And we all have the ability to, I can see the pictures being formed as you're describing them. So thank you for doing that. And as we spoke about earlier, the importance of that. And Matt, I really enjoyed your question there. I was doing a lot of nodding and smiling because it's just so, so relatable.
I guess the question for me is just going a bit back towards what you said about NPS versus, you know, employee satisfaction as well. If you're looking at a business and you're leading a team, what are some of the three things that you could deploy that would drive employee satisfaction up?
Knowing that you're probably measured off MPS, but actually you know the input is good employee satisfaction. So what are three things that you know of that could work? Again, in the service industry, it's not a problem because they could be transferable to other industries, but any off the top of your head that you could deploy as a manager? Will Barron
Yeah, yeah. I think this is so helpful just to try and get some of these amazing tips out. And I can hear already a few that I'm thinking of is when you structure a business, you need to think about what type of person you're going to be recruiting, you know, task oriented versus relationship oriented.
I'm thinking actually to your point, you know, what do you wrap around that to keep people and retain people, you know, that relationship opportunity to create space for people to build relationships. Is there anything else that you would say for when, well, not managers, but when anyone is building relationships from the tier to a tier, is there anything that they should be doing?
Any ideas, you know, meetings, how they should structure meetings one-to-one, how they should structure that? Anything like that, Mike, would be helpful.
Or they don't know it. The leaders don't know it themselves. And they're just running around doing things without any vision, purpose, mission together that's tying them all into one direction. I think we were listening to someone else, Matt, recently. It's like, why do armies march? That's a great question. And even someone who was in the army didn't know the answer.
But it shows conformity, right? It shows that you're all in one direction, that you're all marching in that direction in unity.
Well, it's so tough. One takeaway. That's all I'm allowed, Matt. I'm afraid so. Oh, come on. Well, let me just prefix it with the fact that I came off that conversation with Leslie. She's a person that just gives you so much energy. She's someone that...
I think if I was 10 years younger and she was leading the workforce and there was an opportunity to work at one of the institutes that she worked at, I'd snap it up. I think there's two things for that. One, she's just tireless in her motivation, her energy. I don't think you get away with just chilling on a day.
Secondly, clearly with her expertise and knowledge of sales, it comes across differently. And one of the things that she said, and my key takeaway is the word that she said many time over. I wonder how many times she said Gong would probably be able to pick it up, is integrity. And I go back to my career and think about the sales roles I've had. And I think there's a bad name about selling.
And the bad name comes from where people have been missold. Or when they've been sold or purchased, the actual benefit has not been seen and the value outweighs that. So, you know, there's been a cost issue. And I think the word integrity is really important because that makes it much more value based as that has given me the insight of going, well, 10 years ago, did I sell with integrity?
And I'd say that I've been quite fortunate because every business I've worked with has has had some relationship to SBR and the DNA that we work with. So I've been fortunate on that aspect. And at SBR, we constantly think about buying atmosphere and having conversations around integrity. So For me, that's a really strong word that she shared with us.
It gave me an opportunity to reflect back on my own experience in sales to go, do I sell with integrity? I really do think I do, but I must carry on doing that because that's key to customer centricity. So that's my key, key takeaway, Matt. I only had one thanks to that, but what's your one takeaway? Okay.
Matt, lovely to see you. Leslie, it's fantastic to have you on today. Thank you so much for joining us. What's been going on? Two things. I've been on a nice vacation holiday over a number of days, which has been fantastic. I went away with my wife. It was our last trip before having a baby. So it was sort of one of those where we were really sort of planning the most important things of our life.
But I still managed, Matt, and you're going to roll your eyes and Leslie, sure, you might do too. But I still managed to actually come back for a day of work during that trip. And I think that sort of puts things into perspective that
It's all about balancing life and work at the moment here at SBR as we're looking to grow and scale into one of the biggest and best sales consultancies in the world. I think there's those sort of things that you need to do. But equally, I managed to have some fantastic time over in Spain, ate loads, drank every single day, which was a bit unfortunate because my wife obviously couldn't drink much.
But we had a wonderful time whilst balancing work and a lovely break together. So yeah, that's what's been going on in my life.
What do you mean by that in your context, Lesley? Thanks for the congratulations.
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