Jonny Adams

But what you've just described there feels like if you were to draw that image out, as you described, it would be a really complex set of processes and lines all converging and moving away from each other at points. So that was really, really helpful.

But what you've just described there feels like if you were to draw that image out, as you described, it would be a really complex set of processes and lines all converging and moving away from each other at points. So that was really, really helpful.

I'm going to challenge, you know, the notion businesses use different platforms and they may or may not be aware of Planhat. They may or may not be aware of it.

I'm going to challenge, you know, the notion businesses use different platforms and they may or may not be aware of Planhat. They may or may not be aware of it.

platforms that they could use i'm trying to understand the value if i'm sitting in my business now and i'm running at 10 million arr or i want to grow to 100 million do i need a certain model that would then constitute to look at the customer first do i need to be a certain growth level to look at the you know the starting point because when we talk and advise our clients now there's a lot of noise in the market at the moment of rip out salesforce implement hubspot

platforms that they could use i'm trying to understand the value if i'm sitting in my business now and i'm running at 10 million arr or i want to grow to 100 million do i need a certain model that would then constitute to look at the customer first do i need to be a certain growth level to look at the you know the starting point because when we talk and advise our clients now there's a lot of noise in the market at the moment of rip out salesforce implement hubspot

And I'm like, well, why? Well, it's Vogue. So I'm just curious, because if I'm a user of another platform, how do I know when the flip happens? How do I know where I'm going to get the value as someone that might use that moving forward?

And I'm like, well, why? Well, it's Vogue. So I'm just curious, because if I'm a user of another platform, how do I know when the flip happens? How do I know where I'm going to get the value as someone that might use that moving forward?

And I really like that explanation. Inevitably, you know, there's a lower cost of retaining customers. There's a greater return of growing customers as well, right? And, you know, we work so hard to acquire. Well, what platforms are we really prioritizing to enable customers I'm a user of one of those platforms as referenced from pre-sale. And I agree, the functionality is dreadful.

And I really like that explanation. Inevitably, you know, there's a lower cost of retaining customers. There's a greater return of growing customers as well, right? And, you know, we work so hard to acquire. Well, what platforms are we really prioritizing to enable customers I'm a user of one of those platforms as referenced from pre-sale. And I agree, the functionality is dreadful.

And I think sometimes my cynical self goes, hmm, do they just not develop that just to really infuriate me and keep me sort of level locked in their platform? Because I always want more. Like, it's just, I don't know, maybe that's just my crazy mind thinking there. But it's great to hear about how PlanHack can help with one of the most important aspects and being client centric.

And I think sometimes my cynical self goes, hmm, do they just not develop that just to really infuriate me and keep me sort of level locked in their platform? Because I always want more. Like, it's just, I don't know, maybe that's just my crazy mind thinking there. But it's great to hear about how PlanHack can help with one of the most important aspects and being client centric.

I completely agree with you. Coming from a pre-sales, sales era and sales directorship, customer service was the term that was heard. Then I came into this world of customer success. But in professional services, it's called client partners. And what I'm curious about, Chris, is partnerships is a mutually beneficial end goal, right? It has to be a win-win. We talk about that in a lot of worlds.

I completely agree with you. Coming from a pre-sales, sales era and sales directorship, customer service was the term that was heard. Then I came into this world of customer success. But in professional services, it's called client partners. And what I'm curious about, Chris, is partnerships is a mutually beneficial end goal, right? It has to be a win-win. We talk about that in a lot of worlds.

It's not about win-lose or lose-win. So if you had a choice, you've referenced CS, customer success, probably not being, or come from a certain origin, but what would you call it if you had a choice, if you don't want me to ask you?

It's not about win-lose or lose-win. So if you had a choice, you've referenced CS, customer success, probably not being, or come from a certain origin, but what would you call it if you had a choice, if you don't want me to ask you?

So the solution to that challenge then from your expertise, what is the answer to that? And so there's a lot of work that goes on for this use case. So not only is a platform required to help with that transition of decline to growth, but there's also a people and cultural shift that's required. There's also a capability and skills element. There's a hiring FTE future plan.

So the solution to that challenge then from your expertise, what is the answer to that? And so there's a lot of work that goes on for this use case. So not only is a platform required to help with that transition of decline to growth, but there's also a people and cultural shift that's required. There's also a capability and skills element. There's a hiring FTE future plan.

And this is where it gets super complex, but plan hack can inform an organization of the metrics, right? Yeah.

And this is where it gets super complex, but plan hack can inform an organization of the metrics, right? Yeah.