Jonny Adams

speaker

254 appearances 11 recordings 1 series first heard May 2024 last heard 16 Jan

Jonny Adams’s voice in public audio — every appearance, attributed to the second.

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recordings per month · last 12 months

Recordings per month over the last 12 months — 1 in all, peaking in Jan 2026 with 1.

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The Growth Workshop Podcast · Episode 9 - The 5 Principles of Successful Leadership · 30 Sep 2024 podcast

fundamentally, a great culture will make sure that you drive to succeed your strategy. Now, if you have a really stinky culture, then you're less likely to achieve that strategy and the overall outcomes. And that will only be at detriment of your own goals and what you want to achieve as an individual contributor, sales manager, or a professional. So I would say that's the piece there, Matt.

And Matt, just to add on that. And again, when we're talking to leaders, which we do week in, week out, and we deliver the course we do at SBR, I typically ask a question that I don't want a response from people. But just to think about is that as a leader or when you think about your leader, are you looking forward to having that session with them?

And the question I asked there is that they normally go, and what that does is then it asks the question is, are you having a great relationship with the person that's leading you? So you get to think, oh, is that valuable? Equally, most leaders are then looking down and think about their team and go, crikey, these sessions that I'm doing probably aren't adding as much impact.

I don't set a purpose. So that coaching culture isn't being laid out. It's a tick box exercise for many. And actually many don't even tick the box. They actually delete the one-to-one in the diary because they're They don't feel confident or capable of delivering a great session. I'll get off my soapbox, but I'm hugely passionate about these five principles.

I think it would add value to both individuals and businesses achieving.

The Growth Workshop Podcast · Episode 8 - Client-Centric SaaS – How to Scale, with Chris Regester · 30 Aug 2024 podcast

Chris, it's lovely to have you on. And even hearing the story there is fantastic. What was fascinating about your story there was around the journey that you've been on, you know, without putting you on the spot too much. What's the one standout thing that's enabled you to continue to grow, you know, from lessons learned?

If you think back to that time where you started, you know, what's that one thing that's really helped you to continue to grow? It's a hard one.

so much passion it's fantastic wonderful johnny what about you can you live up to that high standard no um i can't because um it does draw me back to um the 2012 olympics in london i have to say when i was fortunate enough to go and i think one of the things that spun out for me is i i was fascinated by the weird and the wonderful events that went on in the olympics at that time um so yeah brilliant for you talking about that chris and thanks for sharing your story for me

You know, it's been a bit of a realization. We're about to have our first baby, slightly nervous, panicking. What we're trying to do is we're trying to train our one year old spaniel and he's a working carcass spaniel. So they have high levels of energy. And what I'm coming to realize after the third training session with this trainer is that it's not the dog that's being trained.

It's definitely me. And then you can see the improvement from session one, session two, or the lack of improvement. And I feel that from the outcome of that, I'm about to go on a journey that's going to change my whole world from being a parent. I'm a dog parent at the moment. I'm going to be a human parent soon.

And I've really got to recognize that a lot of this is going to be driven from good parental leadership, good awareness, good understanding. And I'm dreadful with the dogs, so I bet. pick up my quality with my new child that will be arriving. But I can't wait to be a dad.

That's a great set of statements that have lots of value in them themselves. And I can make some assumptions on one of the points you made earlier around complexities from onboarding onwards. Just for the listeners, could you just describe a couple of examples of the complexities?

Thank you for that explanation. It resonates. You look at the buyer complexity, so the pre-sale piece and how... Those squiggly lines can sometimes not make that linear approach as well.

But what you've just described there feels like if you were to draw that image out, as you described, it would be a really complex set of processes and lines all converging and moving away from each other at points. So that was really, really helpful.

I'm going to challenge, you know, the notion businesses use different platforms and they may or may not be aware of Planhat. They may or may not be aware of it.

platforms that they could use i'm trying to understand the value if i'm sitting in my business now and i'm running at 10 million arr or i want to grow to 100 million do i need a certain model that would then constitute to look at the customer first do i need to be a certain growth level to look at the you know the starting point because when we talk and advise our clients now there's a lot of noise in the market at the moment of rip out salesforce implement hubspot

And I'm like, well, why? Well, it's Vogue. So I'm just curious, because if I'm a user of another platform, how do I know when the flip happens? How do I know where I'm going to get the value as someone that might use that moving forward?

And I really like that explanation. Inevitably, you know, there's a lower cost of retaining customers. There's a greater return of growing customers as well, right? And, you know, we work so hard to acquire. Well, what platforms are we really prioritizing to enable customers I'm a user of one of those platforms as referenced from pre-sale. And I agree, the functionality is dreadful.

And I think sometimes my cynical self goes, hmm, do they just not develop that just to really infuriate me and keep me sort of level locked in their platform? Because I always want more. Like, it's just, I don't know, maybe that's just my crazy mind thinking there. But it's great to hear about how PlanHack can help with one of the most important aspects and being client centric.

I completely agree with you. Coming from a pre-sales, sales era and sales directorship, customer service was the term that was heard. Then I came into this world of customer success. But in professional services, it's called client partners. And what I'm curious about, Chris, is partnerships is a mutually beneficial end goal, right? It has to be a win-win. We talk about that in a lot of worlds.

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