Josh van Cuylenburg

Yeah.

It's just really warm.

And pause.

Like I think just pause rather than sort of rushing to the next thing or the next comment, just actually listening to what they're saying.

So that's my first one.

Slow down your first interaction.

The second one, which is more a reflection on, I think, myself and my interactions with people, but the second one is assume something hard is going on for them.

Like just go into the conversation or interaction assuming something hard is going on and start from that place.

The example I have from the other day is that Penny and I have just become friends with an incredible couple of parents who have –

I won't go into the details because it's not my story to share, but they've been through the unthinkable, the most horrific thing you can imagine as a parent, awful, or just recently learned.

But I didn't know that and I was walking past them the other day and they looked like they just didn't want to talk to me, sort of just rushed straight past and looked the other way.

And so my head's like, oh, have I done something?

What did I say?

What's happened there?

And I learned soon after that they've had experienced horrific,

pain and loss.

And, and ever since that moment, the warmth that I bring to every interaction with them is it's like maximum level warmth because I understand now they have been through something awful.

They are going through something still awful.

And I think so often we make interactions about us.

Did I do something?