Joshua Lambert

And they also guessed that my answer was a chat bot's answer.

Yeah, so there's this theory in psychology called expectation confirmation theory, or ECT, which basically says that all of us, no matter what we interface with, whether it's this podcast, going to the grocery store, or sitting in a classroom, is that we have expectations, right?

We have expectations about what we're getting ready to go through.

And what ECT says is that we look for things in that experience that meet our expectations and confirm it.

So think of it almost as like a

confirmation bias and we definitely found that in this data that students when blinded from the responses from the three sources consistently rated the chat bot the highest again they didn't know who it was right they were just rating it the highest but when we looked at the data further we found that the one that they rated the worst

was consistently the one that they guessed was the chatbot.

So it's this sort of, I have an expectation going into this that the chatbot's going to be the worst.

I rate all three of them.

The one that's the worst, I'm going to assign to be the chatbot because that matches my expectations.

I think it's a lot of things wrapped up in once.

Part of it is public perception, right?

It's our own internal experiences and expectations because of those experiences.

You know, it's funny as I've,

look through our results and thought about them more.

I keep being reminded of the movie Ratatouille.

Have you ever seen that movie?

Exactly, right?

And then they go through this whole process of like, oh, we have to shut the place down.

Even though the food's amazing.