Karen Cantwell

Salary is obviously our big expense.

Yeah.

Because I physically couldn't handle it all myself, so I had to put on some staff.

We've still only got

So pretty much most of us are based here in Brisbane, but then we have one staff member in Cairns, North Queensland.

She went on maternity leave working for us and then wanted to come back to the company, but her partner had been transferred there.

So we set up a remote office so she could keep working for us.

In terms of staff?

Generally, our customers will stay with us between 12 to 18 months.

We've still got some customers that have been with us for the four years and they've gone through various iterations of devices and added different devices.

But generally, 12 to 18 months is the life cycle of the customer.

Yeah.

Yeah.

Around five to seven a month.

I think, um, the child grows up.

So, um, that's why we added the other devices to the platform because we were finding the younger children were using the watch.

And then when they grew up and started getting a phone, the parents were like, well, we don't need to service anymore.

So now that we have iPhones and Androids on the platform, they continue with us as a customer.

But that was only released in April this year.

So we're yet to see the impact of that in terms of the churn.