Karen Hao

Like, he is creating too much instability at the company.

And it is... Like, he is the root of the problem.

It's not... They were trying to say to these independent board members, like...

The problem will not be fixed unless Altman is removed because of the way that he's pitting teams against each other and creating this environment where people are unable to trust each other anymore.

And they're competing rather than collaborating on what's supposed to be this really, really important technology.

When ChatGPT came out in the world, OpenAI was wholly unprepared.

They didn't think that they were launching a gangbusters product.

They thought they were releasing a research preview that would help them get the data flywheel going, collect a bunch of data from users that would then inform what they thought would be the gangbusters product, which was a chatbot using GPT-4 and ChatGPT was using GPT-3.5.

And because of that, there were servers crashing all the time because they had to scale their infrastructure faster than any company in history.

And there were all of these outages.

They were trying to also hire faster than any company in history to try and have more personnel there.

And they were then sometimes hiring people that they were like, actually, we made a mistake.

We shouldn't have hired you.

So they were firing people left and right.

And people were just disappearing off of Slack.

And that's how their colleagues would learn that they were no longer at the company.

And so it was, yes, like many fast growing companies, a very chaotic environment and a particularly chaotic environment because it was extra fast.

Like they had to accelerate more than any other startup.

And on top of that, Mira Marotti and Ilya Setskiver felt that Altman was making it worse.

Like, he was not actually effectively ameliorating the circumstances of the chaos.