Karen Hao

And it breaks the career ladder.

So it's the entry-level and the mid-tier jobs that get gouged out.

It's higher-order jobs and then way more lower-order jobs that get created.

And so how do...

people continue to progress in their careers.

There's no more rungs on the ladder.

And so what, I'm curious, like, now you confront this decision where you're seeing in this short-term period, you could just choose the AI agent, right?

And in the long-term period, there is no career ladder.

So who are you promoting into these senior roles?

How do you resolve it for your own company?

And if you were to all of the roles that could be done by AI agents, if you were to replace them with AI agents, do you think you would still have these three roles, pools of people to hire and promote into the three critical things that you need in the long term?

Do you see that actually happening in real time right now?

That it's making us more able to be in person, connected with one another, having deeper social community engagements?

Yes.

Well, I actually had thoughts on something that you said before he called, which is you were saying that the Gen Zers, like there's this trend that they're actually disconnecting from technology.

So they're becoming more in person.

And then there's this other class of workers that are actually leaning into the technology, then becoming more human because they're leaning into the technology.

Because they're realizing that they should actually just be spending more time doing in-person to person interactions rather than staring at a spreadsheet.

And so they're no longer doing the typing and whatever.

I really want to go back to this New York Magazine piece that just came out.