Katie Bianchi

It's not necessarily collect everything. It's collect what adds value. And honestly, you have to go through a journey to learn what adds value.

Well, we did it for support. We actually went through some painstaking level of analysis on every case to say, what is every data point? What is every interaction that actually gets this case done? solved for? And how do we collect it? Like, how do we turn on Zoom transcripts? How do we turn on audio recording? How do we pull in from JIRA? How do we pull in from the network and telemetry?

Well, we did it for support. We actually went through some painstaking level of analysis on every case to say, what is every data point? What is every interaction that actually gets this case done? solved for? And how do we collect it? Like, how do we turn on Zoom transcripts? How do we turn on audio recording? How do we pull in from JIRA? How do we pull in from the network and telemetry?

Well, we did it for support. We actually went through some painstaking level of analysis on every case to say, what is every data point? What is every interaction that actually gets this case done? solved for? And how do we collect it? Like, how do we turn on Zoom transcripts? How do we turn on audio recording? How do we pull in from JIRA? How do we pull in from the network and telemetry?

And as we've gotten smarter, we figured out what information is high quality information and what information is not high quality information. And it's allowed us to sort of tone and lock that in a of this with our deployment journey. And we're actually still starting in the same place. It's like, what's everything we need? Because you actually have to uniquely learn it for each experience.

And as we've gotten smarter, we figured out what information is high quality information and what information is not high quality information. And it's allowed us to sort of tone and lock that in a of this with our deployment journey. And we're actually still starting in the same place. It's like, what's everything we need? Because you actually have to uniquely learn it for each experience.

And as we've gotten smarter, we figured out what information is high quality information and what information is not high quality information. And it's allowed us to sort of tone and lock that in a of this with our deployment journey. And we're actually still starting in the same place. It's like, what's everything we need? Because you actually have to uniquely learn it for each experience.

Yeah. You know, I think about it in the lens of, like, how does work change? What is the future of work? And what we're seeing right now is, like, our teams are spending much less time grinding through tickets and more time focused on real complex customer challenges. Yeah. And it's the kind of work only humans can do.

Yeah. You know, I think about it in the lens of, like, how does work change? What is the future of work? And what we're seeing right now is, like, our teams are spending much less time grinding through tickets and more time focused on real complex customer challenges. Yeah. And it's the kind of work only humans can do.

Yeah. You know, I think about it in the lens of, like, how does work change? What is the future of work? And what we're seeing right now is, like, our teams are spending much less time grinding through tickets and more time focused on real complex customer challenges. Yeah. And it's the kind of work only humans can do.

I think one of the amazing parts about being part of a company that has to move at the pace of cybersecurity and continue to innovate to stay in front of adversaries is that it means that we are going to continue to innovate. We're going to continue to develop new products. And we've got to figure out how to stay ahead of that.

I think one of the amazing parts about being part of a company that has to move at the pace of cybersecurity and continue to innovate to stay in front of adversaries is that it means that we are going to continue to innovate. We're going to continue to develop new products. And we've got to figure out how to stay ahead of that.

I think one of the amazing parts about being part of a company that has to move at the pace of cybersecurity and continue to innovate to stay in front of adversaries is that it means that we are going to continue to innovate. We're going to continue to develop new products. And we've got to figure out how to stay ahead of that.

And a big piece of staying ahead of that is to make sure that AI and some of the tools and technology that we have available to us can take on the repeatable, the predictable, the what's already been solved.

And a big piece of staying ahead of that is to make sure that AI and some of the tools and technology that we have available to us can take on the repeatable, the predictable, the what's already been solved.

And a big piece of staying ahead of that is to make sure that AI and some of the tools and technology that we have available to us can take on the repeatable, the predictable, the what's already been solved.

So our sales engineers, our PS teams, our support engineers, and our architects are freed up to engage more deeply with our customers on how to apply new technology to improve their security outcomes. So I think it's changed the way that we are all working in a really energizing way. Our teams have to react less to the noise and more on, I think, solving the problems that matter.

So our sales engineers, our PS teams, our support engineers, and our architects are freed up to engage more deeply with our customers on how to apply new technology to improve their security outcomes. So I think it's changed the way that we are all working in a really energizing way. Our teams have to react less to the noise and more on, I think, solving the problems that matter.

So our sales engineers, our PS teams, our support engineers, and our architects are freed up to engage more deeply with our customers on how to apply new technology to improve their security outcomes. So I think it's changed the way that we are all working in a really energizing way. Our teams have to react less to the noise and more on, I think, solving the problems that matter.

So for me, it's not about replacing people with AI. It's about elevating the role of people and increasing their impact in a world that does not stand still in cybersecurity.