Ken Coleman

I'm going to say serious tone.

A serious tone.

Very serious.

I like that you asked this, so I want to set this up well.

The questions themselves...

take care of the tone.

In other words, you don't have to be accusatory, angry, a really pointed, specific line of questioning.

Pre-thought out, maybe right there in front of you on your lap or on your phone.

and in the moment the you're serious serious face we're not joyful about this no no smiles no amiableness yeah it is seriousness but i think the questions asked properly

make it very serious.

They go, this is a person who did their homework.

This is a person who has follow-ups.

There is a line of questioning.

They feel as though they are on a witness stand and that's how it should be.

You don't have to be ugly and accusatory because you're hoping to get to the bottom of this and get an actual solution.

But by doing this, you're going to find out really quick if this is a fishy situation or if this is a fixable situation.

That would be my take.

First question, how did this happen?

And stop talking.

How did this happen?