Ken Langone

He says, I'm thinking of appealing it.

What do you think?

I said, well, there's two things I think.

Number one.

The most joyous thing I could hear is the fact you're going to repeal it if the game goes on.

Because I'm having a hell of a time in my life.

And number two, you haven't got the balls to repeal it.

He and I became good friends, by the way.

The most precious thing Home Depot has are the kids on the floor with the orange aprons on.

We had what we call the most corporations have a triangle that the base and the point at the top.

And the point at the top is where the CEO is.

And the base is where the newly hired employee is.

We turned it upside down.

We say the most important person in the company is the person that comes in touch with the customer.

If that customer gets what he wants at a fair price and feels he got great service, he's never going anyplace else again.

The most precious part of that equation there, I call my kid, anybody under 88, I'm 88 years old, you're under 88, you're a kid.

They all get pissed off.

Those kids, really challenging jobs.

They need to learn with their seller.

They don't have the luxury of not being able to handle the difficult customer.