Ken Langone

They have crazy hours, and most of them are stored right at the bottom without a college education.

And those kids made this company.

If there's one thing Home Depot is known for, it's our service.

Big thing.

We give you great prices, no question about that.

We're always in stock, no question about that.

We have every imaginable item you could want in a given category, but you've got to sort it.

But the thing that holds it all together is a kid that's dealing with you

I'll give you a for instance.

This is a good friend of mine, a customer.

His faucet was dripping.

When he turned it off, it was still dripping, meaning that the washer had failed.

So the water got through where the valve was.

Put it in the nozzle of the faucet and drip, drip, drip, drip.

It's 3 o'clock in the morning and your wife kicks you and says, go get the faucet.

I can't sleep.

The drip is keeping me awake.

Guy gets up in the morning.

He goes to the whole depot store, says to the kid, I need a new one of these.

The kid says to him, a new one of what?