Ken Langone
👤 SpeakerAppearances Over Time
Podcast Appearances
He said, I need a whole new stem.
They tell you, I'm sorry, sir, you need a washer.
We have little glassy bags of assorted size washers.
Can't tell you, $25, $30, I don't know what that cheaper is.
takes it off the peg, opens it up, gets the right size washer, has a screwdriver in his apron, takes it off, unscrews the screw, takes the band washer out, takes the good drop washer, puts it in, puts the screw back in, and he says to the guy here, go home and we'll do it.
Guys, what do I owe you?
He said nothing, sir.
He said, happy you came to Home Depot.
Three months later, the wife wants a new kitchen.
She's going to go to one of these foo-foo joints, kitchen and bath guys.
The honor will go to my friend.
They went back.
They found the kid.
Kid brought him over to the kitchen designer where we'd sell kitchens.
We got $100,000 kitchen order.
That's the value.
We make an effort to train the kids.
We make an effort to treat them fairly.
Last year, we raised wages $1 billion.
Why?