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Kevan Yalowitz

👤 Person
276 total appearances

Appearances Over Time

Podcast Appearances

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

We spent a lot of time with companies just helping them clean up their data to ensure that they can run effective AI on it or machine learning on it. So that was sort of V1. And then I think as we moved to V2 was sort of the co-pilot phase, right? The co-pilot phase in which Your sales team could use Microsoft Sales Copilot, for instance, to better understand a lead before they have a meeting.

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

We spent a lot of time with companies just helping them clean up their data to ensure that they can run effective AI on it or machine learning on it. So that was sort of V1. And then I think as we moved to V2 was sort of the co-pilot phase, right? The co-pilot phase in which Your sales team could use Microsoft Sales Copilot, for instance, to better understand a lead before they have a meeting.

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

We spent a lot of time with companies just helping them clean up their data to ensure that they can run effective AI on it or machine learning on it. So that was sort of V1. And then I think as we moved to V2 was sort of the co-pilot phase, right? The co-pilot phase in which Your sales team could use Microsoft Sales Copilot, for instance, to better understand a lead before they have a meeting.

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

And therefore, they could just grow the sheer number of clients that they're talking to in a given day or a given week. That's great. But I really think that it's going to be this next step of agentic AI where we're seeing AI do actual work, right? Like processes... and workflows are going to be handled in part or in their entirety by AI. And I think that's wildly exciting.

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

And therefore, they could just grow the sheer number of clients that they're talking to in a given day or a given week. That's great. But I really think that it's going to be this next step of agentic AI where we're seeing AI do actual work, right? Like processes... and workflows are going to be handled in part or in their entirety by AI. And I think that's wildly exciting.

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

And therefore, they could just grow the sheer number of clients that they're talking to in a given day or a given week. That's great. But I really think that it's going to be this next step of agentic AI where we're seeing AI do actual work, right? Like processes... and workflows are going to be handled in part or in their entirety by AI. And I think that's wildly exciting.

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

But to your point, there's a lot of barriers to actually making that real. It's akin to bringing on an entirely new workforce to your organization. And if you had an organization at a thousand people and we say, we all of a sudden have massive funding influx, we're going to bring in another thousand people to do functions A, B, or C, that would be wildly disruptive, right? Massively.

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

But to your point, there's a lot of barriers to actually making that real. It's akin to bringing on an entirely new workforce to your organization. And if you had an organization at a thousand people and we say, we all of a sudden have massive funding influx, we're going to bring in another thousand people to do functions A, B, or C, that would be wildly disruptive, right? Massively.

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

But to your point, there's a lot of barriers to actually making that real. It's akin to bringing on an entirely new workforce to your organization. And if you had an organization at a thousand people and we say, we all of a sudden have massive funding influx, we're going to bring in another thousand people to do functions A, B, or C, that would be wildly disruptive, right? Massively.

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

So this is an opportunity in my mind, and we're seeing this with our clients to stop, look at the areas where wastes exist or where efficiency is possible and look at processes end to end. We mentioned F&A, like just thinking about invoice to payment, like what is causing breakage in that process? And we've seen companies, particularly platforms that have,

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

So this is an opportunity in my mind, and we're seeing this with our clients to stop, look at the areas where wastes exist or where efficiency is possible and look at processes end to end. We mentioned F&A, like just thinking about invoice to payment, like what is causing breakage in that process? And we've seen companies, particularly platforms that have,

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

So this is an opportunity in my mind, and we're seeing this with our clients to stop, look at the areas where wastes exist or where efficiency is possible and look at processes end to end. We mentioned F&A, like just thinking about invoice to payment, like what is causing breakage in that process? And we've seen companies, particularly platforms that have,

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

customers on both sides right the buy side and the sell side if you don't pay the the sell side in time they're really not happy and that sends nps scores way down so getting stuck into that is really important but it is arduous like it is arduous and it's it's this it's going to bring about the same growing pains that you would have as i said bringing on an entirely new workforce

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

customers on both sides right the buy side and the sell side if you don't pay the the sell side in time they're really not happy and that sends nps scores way down so getting stuck into that is really important but it is arduous like it is arduous and it's it's this it's going to bring about the same growing pains that you would have as i said bringing on an entirely new workforce

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

customers on both sides right the buy side and the sell side if you don't pay the the sell side in time they're really not happy and that sends nps scores way down so getting stuck into that is really important but it is arduous like it is arduous and it's it's this it's going to bring about the same growing pains that you would have as i said bringing on an entirely new workforce

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

100%.

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

100%.

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

100%.

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

Exactly. Which I would argue is why there's actually, this is a good news story for many employees because in many cases, it means they're going to be able to have a force multiplier on their impact, but they're going to have to make sure that those interns, if you will, get the right direction and can be nudged the right way when something goes wrong or they enter unknown territory, right?

Experts of Experience
Accenture Lead Explains Why Customers Are Leaving non-AI Companies

Exactly. Which I would argue is why there's actually, this is a good news story for many employees because in many cases, it means they're going to be able to have a force multiplier on their impact, but they're going to have to make sure that those interns, if you will, get the right direction and can be nudged the right way when something goes wrong or they enter unknown territory, right?