Kevan Yalowitz

Well, I think to your point, as organizations get larger, there's there become silos and your your internal metrics become what you are primarily focused on. And it's very hard to step back and say at an organizational level, what are we going to measure that is indicative of true customer happiness and customer obsession? And

Well, I think to your point, as organizations get larger, there's there become silos and your your internal metrics become what you are primarily focused on. And it's very hard to step back and say at an organizational level, what are we going to measure that is indicative of true customer happiness and customer obsession? And

And I think at the end of the day, it just requires the conviction and gravitas to say, we're going to measure everyone based off this. Because at the end of the day, it directly correlated to revenue.

And I think at the end of the day, it just requires the conviction and gravitas to say, we're going to measure everyone based off this. Because at the end of the day, it directly correlated to revenue.

And I think at the end of the day, it just requires the conviction and gravitas to say, we're going to measure everyone based off this. Because at the end of the day, it directly correlated to revenue.

So in that, I mean, but that it's honestly like a perfect segue to something that I know we wanted to cover today, which is, If you think about the promise of AI from an experience perspective, right? End-to-end experience. In an organization, we can talk all about the barriers that could cause that, right? But we've seen lots of AI built into the front end of customer experience.

So in that, I mean, but that it's honestly like a perfect segue to something that I know we wanted to cover today, which is, If you think about the promise of AI from an experience perspective, right? End-to-end experience. In an organization, we can talk all about the barriers that could cause that, right? But we've seen lots of AI built into the front end of customer experience.

So in that, I mean, but that it's honestly like a perfect segue to something that I know we wanted to cover today, which is, If you think about the promise of AI from an experience perspective, right? End-to-end experience. In an organization, we can talk all about the barriers that could cause that, right? But we've seen lots of AI built into the front end of customer experience.

Gen one is mostly with chatbots, which has been okay, right? It's scratched some of the itch. But realistically, if we think about this pivot to agentic AI, where AI is going to do jobs and it's going to solve work to be done in a faster, more meaningful way.

Gen one is mostly with chatbots, which has been okay, right? It's scratched some of the itch. But realistically, if we think about this pivot to agentic AI, where AI is going to do jobs and it's going to solve work to be done in a faster, more meaningful way.

Gen one is mostly with chatbots, which has been okay, right? It's scratched some of the itch. But realistically, if we think about this pivot to agentic AI, where AI is going to do jobs and it's going to solve work to be done in a faster, more meaningful way.

If you make your F&A organization more efficient to ensure that invoices are paid faster, as an example, or that your books are reconciled more quickly, all of that actually does have a trickle up effect to the customer.

If you make your F&A organization more efficient to ensure that invoices are paid faster, as an example, or that your books are reconciled more quickly, all of that actually does have a trickle up effect to the customer.

If you make your F&A organization more efficient to ensure that invoices are paid faster, as an example, or that your books are reconciled more quickly, all of that actually does have a trickle up effect to the customer.

So we're at this interesting point where I think we're going to start seeing agentic AI help to clean up some of the organizational debt that exists that is hampering customer experience, but maybe at a second order.

So we're at this interesting point where I think we're going to start seeing agentic AI help to clean up some of the organizational debt that exists that is hampering customer experience, but maybe at a second order.

So we're at this interesting point where I think we're going to start seeing agentic AI help to clean up some of the organizational debt that exists that is hampering customer experience, but maybe at a second order.

Baseline, right? And most companies are solving this in some form or another. But baseline is typically the data in a company to enable AI to actually do a job, right, is super messy. So we spent the past five to 10 years – I'm using that window because it kind of is the right window for a lot of things around AI –

Baseline, right? And most companies are solving this in some form or another. But baseline is typically the data in a company to enable AI to actually do a job, right, is super messy. So we spent the past five to 10 years – I'm using that window because it kind of is the right window for a lot of things around AI –

Baseline, right? And most companies are solving this in some form or another. But baseline is typically the data in a company to enable AI to actually do a job, right, is super messy. So we spent the past five to 10 years – I'm using that window because it kind of is the right window for a lot of things around AI –