Kevan Yalowitz

Like we did see that in our data that consumers are willing to gravitate towards services that are being innovative and helping them get to that resolution better. Which makes sense. That's intuitive, right? I mean, if you think about it, like, yeah, just as if you think about any company you've had a great experience with, like, if you have a problem, it gets resolved quickly, you're happier.

Like we did see that in our data that consumers are willing to gravitate towards services that are being innovative and helping them get to that resolution better. Which makes sense. That's intuitive, right? I mean, if you think about it, like, yeah, just as if you think about any company you've had a great experience with, like, if you have a problem, it gets resolved quickly, you're happier.

Like we did see that in our data that consumers are willing to gravitate towards services that are being innovative and helping them get to that resolution better. Which makes sense. That's intuitive, right? I mean, if you think about it, like, yeah, just as if you think about any company you've had a great experience with, like, if you have a problem, it gets resolved quickly, you're happier.

And it's interesting. I mean, I think A good example that probably the entire audience has experience with is Netflix, right? I mean, Netflix has become really good at proactively telling you that there is an issue, they are aware of it, and like what the derivative of that issue is, right?

And it's interesting. I mean, I think A good example that probably the entire audience has experience with is Netflix, right? I mean, Netflix has become really good at proactively telling you that there is an issue, they are aware of it, and like what the derivative of that issue is, right?

And it's interesting. I mean, I think A good example that probably the entire audience has experience with is Netflix, right? I mean, Netflix has become really good at proactively telling you that there is an issue, they are aware of it, and like what the derivative of that issue is, right?

If it's your local internet service provider and that's causing degradation of your stream, like you are made aware of that and it's something on their end, like within their content distribution network, they flag it and they tell you that in advance, right? And I think being proactive is obviously a big point, which will be enabled more by AI going forward.

If it's your local internet service provider and that's causing degradation of your stream, like you are made aware of that and it's something on their end, like within their content distribution network, they flag it and they tell you that in advance, right? And I think being proactive is obviously a big point, which will be enabled more by AI going forward.

If it's your local internet service provider and that's causing degradation of your stream, like you are made aware of that and it's something on their end, like within their content distribution network, they flag it and they tell you that in advance, right? And I think being proactive is obviously a big point, which will be enabled more by AI going forward.

It should enable more players to be able to do that. I also think equally interesting, though, to your point about your friends mentioning this,

It should enable more players to be able to do that. I also think equally interesting, though, to your point about your friends mentioning this,

It should enable more players to be able to do that. I also think equally interesting, though, to your point about your friends mentioning this,

i mean one example that we hear all the time come up this actually came up with a client who was like who who what is the best example of just great end-to-end support experience and their example was trader joe's comes up all the time right all the time right and trader joe's i mean sure you can go and return something easily but I think it goes a little bit further, right?

i mean one example that we hear all the time come up this actually came up with a client who was like who who what is the best example of just great end-to-end support experience and their example was trader joe's comes up all the time right all the time right and trader joe's i mean sure you can go and return something easily but I think it goes a little bit further, right?

i mean one example that we hear all the time come up this actually came up with a client who was like who who what is the best example of just great end-to-end support experience and their example was trader joe's comes up all the time right all the time right and trader joe's i mean sure you can go and return something easily but I think it goes a little bit further, right?

Trader Joe's employees can actually take like a bouquet of flowers out of stock and give it to someone because they're having a bad day or it's their birthday. So there's like that human touch will be a little bit interesting to see like how would AI replicate that?

Trader Joe's employees can actually take like a bouquet of flowers out of stock and give it to someone because they're having a bad day or it's their birthday. So there's like that human touch will be a little bit interesting to see like how would AI replicate that?

Trader Joe's employees can actually take like a bouquet of flowers out of stock and give it to someone because they're having a bad day or it's their birthday. So there's like that human touch will be a little bit interesting to see like how would AI replicate that?

Because AI is obviously going to take maybe a little bit more data-driven approach and probably balance the cost of delivering that with it as well. Totally. That I would argue a human might do better at today. So there's maybe some offline lessons to learn from Trader Joe in the online world.

Because AI is obviously going to take maybe a little bit more data-driven approach and probably balance the cost of delivering that with it as well. Totally. That I would argue a human might do better at today. So there's maybe some offline lessons to learn from Trader Joe in the online world.