Kevin Yun

So definitely something we're still working on.

But as far as our model goes, it does kind of make the most sense.

But we're still...

testing things out.

yeah yeah so we have auto upgrades on uh which is the cool part so that's what a lot of our growth comes from uh too of just customers naturally kind of you know growing um that being said you know the churn does come from customers who don't get the results that they need and you know obviously all the upgrades don't happen there they just kind of turn out so the the better customers that we get are just the ones that do grow and um

You know, that's how we reduce churn.

Yeah.

Yeah.

Yeah.

And I mean, that's the goal of net retention.

Just like how do we get from what we have right now to like above a hundred percent.

What is it right now?

Net?

I think it's about 90%.

Yeah, yeah, that's a great question.

So we really did build out

uh we really did set out to kind of build something that kind of scratched our own itch build referral software that plugs and plays uh seamlessly into your product if you're going to build something today you shouldn't build it yourself just use a service so uh when we kind of went back to that in like the realignment with version two um that's just something that like really helped so as far as customers goes you know having that product that that is just like

It checks all their boxes.

And so that's essentially what we ended up building.

I think a lot of the other referral software out there had kind of different design flows, weren't really set up for like tech startups.