Kevin Yun
👤 SpeakerAppearances Over Time
Podcast Appearances
Yeah, yeah.
So because now that we've had so much feedback, we kind of know what's the natural approach.
feel of like, what do customers want?
They need a person to talk to.
So we can't fight that.
We do need a higher CSM.
In the future, I do foresee a price increase just because we're still not at market in order for us to just be like a sustaining business.
Things have to make sense.
So pricing does come into play.
Yeah, yeah.
Churn is definitely something I'm not satisfied at all with.
So it's around 8%, 8% to 9% on average per year.
That's just like, I think, the last six months average.
Oh, right, right.
So like every single month will be like a different number, but averaged out.
Yeah, yeah.
That's very interesting because we have B2B and we have B2C.
I would say the B2B customers definitely get a higher return on their investment just because it's such a low price point.
They're not having tens of thousands of users.
They have a couple hundred they need referrals for.