Kishan Chetan

like business is conducted on WhatsApp in like Brazil and Latin America or in India. So having that channel on is super crucial. If you're a much more complicated high-tech company, like I was speaking to, not just a high-tech, I was speaking to like a healthcare company, which has a fairly complex product and they do patient services with their patient.

Most of their questions are on email because they're complex, they're lengthy, they're like, you need to have a bunch of questions. So having the right channel mix turned on for what you need. super transactional, maybe an SMS, maybe WhatsApp for the geography, the right mobile channel.

Most of their questions are on email because they're complex, they're lengthy, they're like, you need to have a bunch of questions. So having the right channel mix turned on for what you need. super transactional, maybe an SMS, maybe WhatsApp for the geography, the right mobile channel.

Most of their questions are on email because they're complex, they're lengthy, they're like, you need to have a bunch of questions. So having the right channel mix turned on for what you need. super transactional, maybe an SMS, maybe WhatsApp for the geography, the right mobile channel.

If it's like more relationship oriented, the demographic that you're targeting is slightly different, voice becomes super important. So having that combination of the right channels, having that data, having that use cases. And finally, let's not forget, This is not AI in isolation. It's AI that works seamlessly with humans. So making sure it has the right loop to the humans.

If it's like more relationship oriented, the demographic that you're targeting is slightly different, voice becomes super important. So having that combination of the right channels, having that data, having that use cases. And finally, let's not forget, This is not AI in isolation. It's AI that works seamlessly with humans. So making sure it has the right loop to the humans.

If it's like more relationship oriented, the demographic that you're targeting is slightly different, voice becomes super important. So having that combination of the right channels, having that data, having that use cases. And finally, let's not forget, This is not AI in isolation. It's AI that works seamlessly with humans. So making sure it has the right loop to the humans.

If you want to create the loop between agents and humans, as well as the right AI that sits along with the human to make them more productive. So I think that's kind of the way to think about it. But my advice to leaders would be, there's so much demand. I'm sure your CEOs are asking for it. I'm sure your customers are asking for it.

If you want to create the loop between agents and humans, as well as the right AI that sits along with the human to make them more productive. So I think that's kind of the way to think about it. But my advice to leaders would be, there's so much demand. I'm sure your CEOs are asking for it. I'm sure your customers are asking for it.

If you want to create the loop between agents and humans, as well as the right AI that sits along with the human to make them more productive. So I think that's kind of the way to think about it. But my advice to leaders would be, there's so much demand. I'm sure your CEOs are asking for it. I'm sure your customers are asking for it.

Start with something that you can turn on, show value, and then you can expand.

Start with something that you can turn on, show value, and then you can expand.

Start with something that you can turn on, show value, and then you can expand.

I think the way we've looked at it with clients is, one way to think about it is, what are the areas that there's actually a lot of demand? Customers are not being satisfied. They're not getting the answers the way they want to. It's essentially not being serviced, right? So there's literally not moving it away from humans to AI.

I think the way we've looked at it with clients is, one way to think about it is, what are the areas that there's actually a lot of demand? Customers are not being satisfied. They're not getting the answers the way they want to. It's essentially not being serviced, right? So there's literally not moving it away from humans to AI.

I think the way we've looked at it with clients is, one way to think about it is, what are the areas that there's actually a lot of demand? Customers are not being satisfied. They're not getting the answers the way they want to. It's essentially not being serviced, right? So there's literally not moving it away from humans to AI.

You're essentially going after almost a greenfield area where you could go solve. So that's one way of thinking about it. The second way is when you look at your user base itself and your tier one, tier two in your contact center, how much of that is repetitive things? Is it always about resetting your passwords or updating your accounts?

You're essentially going after almost a greenfield area where you could go solve. So that's one way of thinking about it. The second way is when you look at your user base itself and your tier one, tier two in your contact center, how much of that is repetitive things? Is it always about resetting your passwords or updating your accounts?

You're essentially going after almost a greenfield area where you could go solve. So that's one way of thinking about it. The second way is when you look at your user base itself and your tier one, tier two in your contact center, how much of that is repetitive things? Is it always about resetting your passwords or updating your accounts?

So what are the repetitive tasks that you can make sure that you have a very well-defined process? That you can automate away and the customer will actually be more delighted because it happens faster because they don't have to wait for somebody to become free up.