Kishan Chetan
๐ค SpeakerAppearances Over Time
Podcast Appearances
So what are the repetitive tasks that you can make sure that you have a very well-defined process? That you can automate away and the customer will actually be more delighted because it happens faster because they don't have to wait for somebody to become free up.
So what are the repetitive tasks that you can make sure that you have a very well-defined process? That you can automate away and the customer will actually be more delighted because it happens faster because they don't have to wait for somebody to become free up.
So I think having that ability to make sure that you have the right process with the AI supporting the human to then being totally autonomous becomes very important. So start either with a green field or start with something that you just have a lot of repetitive cases around.
So I think having that ability to make sure that you have the right process with the AI supporting the human to then being totally autonomous becomes very important. So start either with a green field or start with something that you just have a lot of repetitive cases around.
So I think having that ability to make sure that you have the right process with the AI supporting the human to then being totally autonomous becomes very important. So start either with a green field or start with something that you just have a lot of repetitive cases around.
And then the third one is like, I always like to pilot it, pilot it in specific regions, pilot it with specific product lines, pilot it for specific processes and see value, show the value to your clients
And then the third one is like, I always like to pilot it, pilot it in specific regions, pilot it with specific product lines, pilot it for specific processes and see value, show the value to your clients
And then the third one is like, I always like to pilot it, pilot it in specific regions, pilot it with specific product lines, pilot it for specific processes and see value, show the value to your clients
people your leaders and start to expand so that that essentially is like the best way to do it so my motto is like turn that's what i tell customers turn on something and show value make sure that you're comfortable because it's in front of your customers it doesn't have the right too many hallucinations and our technology is built to like minimize hallucinations
people your leaders and start to expand so that that essentially is like the best way to do it so my motto is like turn that's what i tell customers turn on something and show value make sure that you're comfortable because it's in front of your customers it doesn't have the right too many hallucinations and our technology is built to like minimize hallucinations
people your leaders and start to expand so that that essentially is like the best way to do it so my motto is like turn that's what i tell customers turn on something and show value make sure that you're comfortable because it's in front of your customers it doesn't have the right too many hallucinations and our technology is built to like minimize hallucinations
make sure that's accurate and solves the customer's problems and then expand.
make sure that's accurate and solves the customer's problems and then expand.
make sure that's accurate and solves the customer's problems and then expand.
Yeah, I mean, that's a fantastic question, right? I mean, one of the things that we saw is a few things that people are doing with extra time. So we have this great example with Formula One. All of us know Formula One. They had a race recently, a couple of races in the US. Initially, their contact center reps used to handle a lot of like
Yeah, I mean, that's a fantastic question, right? I mean, one of the things that we saw is a few things that people are doing with extra time. So we have this great example with Formula One. All of us know Formula One. They had a race recently, a couple of races in the US. Initially, their contact center reps used to handle a lot of like
Yeah, I mean, that's a fantastic question, right? I mean, one of the things that we saw is a few things that people are doing with extra time. So we have this great example with Formula One. All of us know Formula One. They had a race recently, a couple of races in the US. Initially, their contact center reps used to handle a lot of like
repetitive elementary tasks, as that got more and more automated away with AI, they started to handle things which were much harder, much more difficult. So one thing is that you're just handling far more, far many more customer reaches that you never had before. So that's literally like, instead of handling thousand cases a week, you're just handling like, you know, five, 10.
repetitive elementary tasks, as that got more and more automated away with AI, they started to handle things which were much harder, much more difficult. So one thing is that you're just handling far more, far many more customer reaches that you never had before. So that's literally like, instead of handling thousand cases a week, you're just handling like, you know, five, 10.
repetitive elementary tasks, as that got more and more automated away with AI, they started to handle things which were much harder, much more difficult. So one thing is that you're just handling far more, far many more customer reaches that you never had before. So that's literally like, instead of handling thousand cases a week, you're just handling like, you know, five, 10.