Kishan Chetan

depending on what it is. So that's a great example of where you're using the same number of people, but you're essentially handing a lot more than you ever had before. If you look at companies that are high-tech companies, they are growing 10% to 15% every year. They have that many more customers. For them, using this AI was a way to handle the load with the same number of people.

depending on what it is. So that's a great example of where you're using the same number of people, but you're essentially handing a lot more than you ever had before. If you look at companies that are high-tech companies, they are growing 10% to 15% every year. They have that many more customers. For them, using this AI was a way to handle the load with the same number of people.

depending on what it is. So that's a great example of where you're using the same number of people, but you're essentially handing a lot more than you ever had before. If you look at companies that are high-tech companies, they are growing 10% to 15% every year. They have that many more customers. For them, using this AI was a way to handle the load with the same number of people.

So those are examples of you're essentially being able to do just more. The third category, which is the greenfield, is where we're seeing a lot more focus on, let's have the service reps start to build relationships, drive a lot more growth, be an advisor. If you're in the retail industry, for example, especially in luxury retail or You're in wealth management.

So those are examples of you're essentially being able to do just more. The third category, which is the greenfield, is where we're seeing a lot more focus on, let's have the service reps start to build relationships, drive a lot more growth, be an advisor. If you're in the retail industry, for example, especially in luxury retail or You're in wealth management.

So those are examples of you're essentially being able to do just more. The third category, which is the greenfield, is where we're seeing a lot more focus on, let's have the service reps start to build relationships, drive a lot more growth, be an advisor. If you're in the retail industry, for example, especially in luxury retail or You're in wealth management.

That's what you want your agents to do. So where we are seeing that moving away from transactional things like update my account or where's my order, if I can get a voice agent to handle that, then I'm focused on advising people about the latest look. What is the latest bag? What are the materials in this? Are these sustainable resources?

That's what you want your agents to do. So where we are seeing that moving away from transactional things like update my account or where's my order, if I can get a voice agent to handle that, then I'm focused on advising people about the latest look. What is the latest bag? What are the materials in this? Are these sustainable resources?

That's what you want your agents to do. So where we are seeing that moving away from transactional things like update my account or where's my order, if I can get a voice agent to handle that, then I'm focused on advising people about the latest look. What is the latest bag? What are the materials in this? Are these sustainable resources?

The ability to advise people if you're a luxury company with the right bags or what we've seen, that's where I think we are seeing using that time to essentially take on more of the revenue growth roles, if I may. That's definitely something that we are seeing in a much more structured way.

The ability to advise people if you're a luxury company with the right bags or what we've seen, that's where I think we are seeing using that time to essentially take on more of the revenue growth roles, if I may. That's definitely something that we are seeing in a much more structured way.

The ability to advise people if you're a luxury company with the right bags or what we've seen, that's where I think we are seeing using that time to essentially take on more of the revenue growth roles, if I may. That's definitely something that we are seeing in a much more structured way.

Yeah, I mean, I think like a few things that I see, I mean, I think this 2025 is going to be where you see a lot more agents used in a lot of scenarios which go well beyond service. I mean, even at service, we are scratching the surface, right? Starting to have agents which do more. I think that that's definitely going to be one big thing.

Yeah, I mean, I think like a few things that I see, I mean, I think this 2025 is going to be where you see a lot more agents used in a lot of scenarios which go well beyond service. I mean, even at service, we are scratching the surface, right? Starting to have agents which do more. I think that that's definitely going to be one big thing.

Yeah, I mean, I think like a few things that I see, I mean, I think this 2025 is going to be where you see a lot more agents used in a lot of scenarios which go well beyond service. I mean, even at service, we are scratching the surface, right? Starting to have agents which do more. I think that that's definitely going to be one big thing.

The second is, I think the area that we both spoke about this is around proactive. I mean, most of the companies, like 80% plus of companies believe they're proactive. But when you turn back and ask the question to customers, they only think 30% of the companies they work with are proactive. So bridging that gap. And, you know, being far more proactive, far more delightful in your experiences.

The second is, I think the area that we both spoke about this is around proactive. I mean, most of the companies, like 80% plus of companies believe they're proactive. But when you turn back and ask the question to customers, they only think 30% of the companies they work with are proactive. So bridging that gap. And, you know, being far more proactive, far more delightful in your experiences.

The second is, I think the area that we both spoke about this is around proactive. I mean, most of the companies, like 80% plus of companies believe they're proactive. But when you turn back and ask the question to customers, they only think 30% of the companies they work with are proactive. So bridging that gap. And, you know, being far more proactive, far more delightful in your experiences.

Like, I want everybody to have the same experience as what I have with my electric car, where it tells me that I need to go do this. That's exactly what you need, right? So I think much more proactive, but based on data, I think it's going to be a big part of like... trend that I see for next year.

Like, I want everybody to have the same experience as what I have with my electric car, where it tells me that I need to go do this. That's exactly what you need, right? So I think much more proactive, but based on data, I think it's going to be a big part of like... trend that I see for next year.