Kishan Chetan

Like, I want everybody to have the same experience as what I have with my electric car, where it tells me that I need to go do this. That's exactly what you need, right? So I think much more proactive, but based on data, I think it's going to be a big part of like... trend that I see for next year.

And then in terms of customer experience, particularly, I see that we'll see a lot more customer experience and service in the entire journey. You'll have a lot more pre-purchase because you really can do it now at scale. You'll have a lot during purchase and post-purchase. So I think we'll see a lot of that across the board.

And then in terms of customer experience, particularly, I see that we'll see a lot more customer experience and service in the entire journey. You'll have a lot more pre-purchase because you really can do it now at scale. You'll have a lot during purchase and post-purchase. So I think we'll see a lot of that across the board.

And then in terms of customer experience, particularly, I see that we'll see a lot more customer experience and service in the entire journey. You'll have a lot more pre-purchase because you really can do it now at scale. You'll have a lot during purchase and post-purchase. So I think we'll see a lot of that across the board.

Now, I also think that we will start to see some questions from different countries and different geographies about what's the impact of this. So we'll have a healthy debate and discussion around that, I think, as we go on. But this is one where... the customers, me as an end customer and end consumer, we'll just be delighted by the type of service that we'll get.

Now, I also think that we will start to see some questions from different countries and different geographies about what's the impact of this. So we'll have a healthy debate and discussion around that, I think, as we go on. But this is one where... the customers, me as an end customer and end consumer, we'll just be delighted by the type of service that we'll get.

Now, I also think that we will start to see some questions from different countries and different geographies about what's the impact of this. So we'll have a healthy debate and discussion around that, I think, as we go on. But this is one where... the customers, me as an end customer and end consumer, we'll just be delighted by the type of service that we'll get.

Like, I really want everybody to have the same, you know, insurance, you know, experience that you had when you were delighted. That's what we need. And we'll see more of that across the board. So I'm an optimist.

Like, I really want everybody to have the same, you know, insurance, you know, experience that you had when you were delighted. That's what we need. And we'll see more of that across the board. So I'm an optimist.

Like, I really want everybody to have the same, you know, insurance, you know, experience that you had when you were delighted. That's what we need. And we'll see more of that across the board. So I'm an optimist.

Yeah, I think what we need to watch out for is, this is a machine that can go really fast and can really support a lot of cases. Are we making sure that we have the right monitoring of that? Do we have the right oversight of it? As a company, as a brand, if I can go create this experience for everybody, Is it diluting in some sense what I stand for? Who are my core customers? What's my vision?

Yeah, I think what we need to watch out for is, this is a machine that can go really fast and can really support a lot of cases. Are we making sure that we have the right monitoring of that? Do we have the right oversight of it? As a company, as a brand, if I can go create this experience for everybody, Is it diluting in some sense what I stand for? Who are my core customers? What's my vision?

Yeah, I think what we need to watch out for is, this is a machine that can go really fast and can really support a lot of cases. Are we making sure that we have the right monitoring of that? Do we have the right oversight of it? As a company, as a brand, if I can go create this experience for everybody, Is it diluting in some sense what I stand for? Who are my core customers? What's my vision?

So making sure that first, it's the right oversight. It's solving the right problem. It's not hurting the brand. I mean, we've heard examples of this airline company which had a problem in terms of a suggestion. And I don't want... Like brands have to be very careful about that.

So making sure that first, it's the right oversight. It's solving the right problem. It's not hurting the brand. I mean, we've heard examples of this airline company which had a problem in terms of a suggestion. And I don't want... Like brands have to be very careful about that.

So making sure that first, it's the right oversight. It's solving the right problem. It's not hurting the brand. I mean, we've heard examples of this airline company which had a problem in terms of a suggestion. And I don't want... Like brands have to be very careful about that.

And second, like making sure that the brand continues with what its core purpose, what its core value is, what its identity is. I think that's important. And third, we need to make sure as a society that as we are kind of using this to handle a lot of like what would be done by labor, how do we ensure that

And second, like making sure that the brand continues with what its core purpose, what its core value is, what its identity is. I think that's important. And third, we need to make sure as a society that as we are kind of using this to handle a lot of like what would be done by labor, how do we ensure that

And second, like making sure that the brand continues with what its core purpose, what its core value is, what its identity is. I think that's important. And third, we need to make sure as a society that as we are kind of using this to handle a lot of like what would be done by labor, how do we ensure that

the employees are then trained to take on this additional building relationships, driving growth. So there's a whole bunch of like training that we kind of broadly need to do. So there are things that we need to concertedly watch out as a group.