Kishan Chetan

So I think in some sense, the agent sitting next to you makes you the expert because everybody's short on time. We all want our answers now and when we want it. And having this agent providing you that and helping that human employee provide the right answers with the right context and being able to do the automations makes it super important because then, as you said,

So I think in some sense, the agent sitting next to you makes you the expert because everybody's short on time. We all want our answers now and when we want it. And having this agent providing you that and helping that human employee provide the right answers with the right context and being able to do the automations makes it super important because then, as you said,

Your focus as an agent is on building the relationships, helping drive growth, helping advocate the products, helping advocate the services, which is way more important than trying to find some information so that I can actually solve the problem for my customer immediately.

Your focus as an agent is on building the relationships, helping drive growth, helping advocate the products, helping advocate the services, which is way more important than trying to find some information so that I can actually solve the problem for my customer immediately.

Your focus as an agent is on building the relationships, helping drive growth, helping advocate the products, helping advocate the services, which is way more important than trying to find some information so that I can actually solve the problem for my customer immediately.

Yeah, no, I mean, it's great. I'm glad to hear that you had a call with your health insurance company and you left with a smile. I mean, that's exactly what the insurance companies want as well. So that's fantastic.

Yeah, no, I mean, it's great. I'm glad to hear that you had a call with your health insurance company and you left with a smile. I mean, that's exactly what the insurance companies want as well. So that's fantastic.

Yeah, no, I mean, it's great. I'm glad to hear that you had a call with your health insurance company and you left with a smile. I mean, that's exactly what the insurance companies want as well. So that's fantastic.

The beauty of AgentForce is, given it's built on the platform, any type of automation that you've done with Salesforce, you can essentially do that with AgentForce. So think of that. And let's take a few examples. And I oversimplified it to essentially bring it to three categories. The first one is what I call action-oriented.

The beauty of AgentForce is, given it's built on the platform, any type of automation that you've done with Salesforce, you can essentially do that with AgentForce. So think of that. And let's take a few examples. And I oversimplified it to essentially bring it to three categories. The first one is what I call action-oriented.

The beauty of AgentForce is, given it's built on the platform, any type of automation that you've done with Salesforce, you can essentially do that with AgentForce. So think of that. And let's take a few examples. And I oversimplified it to essentially bring it to three categories. The first one is what I call action-oriented.

So think of all the customer service interactions you've had to find a quick piece of information. You called up like a FedEx or you called up a UPS and any of these and you want to know, hey, where is my thing that's going to get delivered to me? I want this quick piece of information. It's very transactional. I want to go get that. So the ability to have that.

So think of all the customer service interactions you've had to find a quick piece of information. You called up like a FedEx or you called up a UPS and any of these and you want to know, hey, where is my thing that's going to get delivered to me? I want this quick piece of information. It's very transactional. I want to go get that. So the ability to have that.

So think of all the customer service interactions you've had to find a quick piece of information. You called up like a FedEx or you called up a UPS and any of these and you want to know, hey, where is my thing that's going to get delivered to me? I want this quick piece of information. It's very transactional. I want to go get that. So the ability to have that.

be a voice call or any like, you know, agent interaction and getting that information and doing that quickly. That's like what I call extremely like action oriented. The second one is what I call more order related. So it starts with like action oriented. I want to know about my order, but very quickly it starts to move into, Hey, what can I know more about this product?

be a voice call or any like, you know, agent interaction and getting that information and doing that quickly. That's like what I call extremely like action oriented. The second one is what I call more order related. So it starts with like action oriented. I want to know about my order, but very quickly it starts to move into, Hey, what can I know more about this product?

be a voice call or any like, you know, agent interaction and getting that information and doing that quickly. That's like what I call extremely like action oriented. The second one is what I call more order related. So it starts with like action oriented. I want to know about my order, but very quickly it starts to move into, Hey, what can I know more about this product?

Can I actually like, you know, change my order? It starts to become more consultative. It starts to become more understanding what this product's about. And that is where you could start with an agent, you could get that scale, but very soon you realize, hey, look, somebody is here trying to buy this luxury bag.

Can I actually like, you know, change my order? It starts to become more consultative. It starts to become more understanding what this product's about. And that is where you could start with an agent, you could get that scale, but very soon you realize, hey, look, somebody is here trying to buy this luxury bag.

Can I actually like, you know, change my order? It starts to become more consultative. It starts to become more understanding what this product's about. And that is where you could start with an agent, you could get that scale, but very soon you realize, hey, look, somebody is here trying to buy this luxury bag.