Kishan Chetan

And at that point of time, we had this fantastic example where Gucci did a lot of work with us, where you quickly want to go to a human and the human needs to have the right message about the product, the right message about the brand. And that becomes very important. So that's where the agent and AI in the flow of work really helps the human agent be far more productive.

And at that point of time, we had this fantastic example where Gucci did a lot of work with us, where you quickly want to go to a human and the human needs to have the right message about the product, the right message about the brand. And that becomes very important. So that's where the agent and AI in the flow of work really helps the human agent be far more productive.

And at that point of time, we had this fantastic example where Gucci did a lot of work with us, where you quickly want to go to a human and the human needs to have the right message about the product, the right message about the brand. And that becomes very important. So that's where the agent and AI in the flow of work really helps the human agent be far more productive.

And the third one is what I call very knowledge-centric. So if you're reaching out to a high-tech company and you want to understand, how do you fix this particular problem that I've had with my router? Cisco is a great customer of ours. And that requires looking at all of this knowledge, looking at all of this data that's there in Salesforce, outside of Salesforce.

And the third one is what I call very knowledge-centric. So if you're reaching out to a high-tech company and you want to understand, how do you fix this particular problem that I've had with my router? Cisco is a great customer of ours. And that requires looking at all of this knowledge, looking at all of this data that's there in Salesforce, outside of Salesforce.

And the third one is what I call very knowledge-centric. So if you're reaching out to a high-tech company and you want to understand, how do you fix this particular problem that I've had with my router? Cisco is a great customer of ours. And that requires looking at all of this knowledge, looking at all of this data that's there in Salesforce, outside of Salesforce.

And that requires a lot of work on unstructured data. And that's another great example where agents look at all this unstructured data, synthesize it back into two or three things. We've had customers who were spending almost... $100 to $200 on a customer conversation because it just took that time to go get that information.

And that requires a lot of work on unstructured data. And that's another great example where agents look at all this unstructured data, synthesize it back into two or three things. We've had customers who were spending almost... $100 to $200 on a customer conversation because it just took that time to go get that information.

And that requires a lot of work on unstructured data. And that's another great example where agents look at all this unstructured data, synthesize it back into two or three things. We've had customers who were spending almost... $100 to $200 on a customer conversation because it just took that time to go get that information.

Imagine if you could save that time and make that much cheaper because you don't have to read like 300 or 400 documents. So those are kind of examples, like very quick, get me an answer, logistics, hospitality, those types of industries. Great examples, like we went to OpenTable, you can go... reschedule appointments, find information about restaurants. That's super, super effective with that.

Imagine if you could save that time and make that much cheaper because you don't have to read like 300 or 400 documents. So those are kind of examples, like very quick, get me an answer, logistics, hospitality, those types of industries. Great examples, like we went to OpenTable, you can go... reschedule appointments, find information about restaurants. That's super, super effective with that.

Imagine if you could save that time and make that much cheaper because you don't have to read like 300 or 400 documents. So those are kind of examples, like very quick, get me an answer, logistics, hospitality, those types of industries. Great examples, like we went to OpenTable, you can go... reschedule appointments, find information about restaurants. That's super, super effective with that.

Very action-oriented. To the second, which is more order-oriented, like I want to find out more about this product. Do you have this great cashmere sweater if I was like Saks or a retailer? How can I return it? To the final one, which is like, hey, listen, I'm having this problem with the product that I have at home. How can I go change it? How can I go set up my best music system?

Very action-oriented. To the second, which is more order-oriented, like I want to find out more about this product. Do you have this great cashmere sweater if I was like Saks or a retailer? How can I return it? To the final one, which is like, hey, listen, I'm having this problem with the product that I have at home. How can I go change it? How can I go set up my best music system?

Very action-oriented. To the second, which is more order-oriented, like I want to find out more about this product. Do you have this great cashmere sweater if I was like Saks or a retailer? How can I return it? To the final one, which is like, hey, listen, I'm having this problem with the product that I have at home. How can I go change it? How can I go set up my best music system?

So those are all examples of customers using agent force doing all of these different types of

So those are all examples of customers using agent force doing all of these different types of

So those are all examples of customers using agent force doing all of these different types of

Yeah. I mean, that's such a fantastic question. I mean, there's like so much different types of unstructured data, right? So if you look at like unstructured data that sits in, let's say a conversation you've had with a customer, like a phone call, a live transcript of a phone call or a chat, there's like a wealth of data, right? Like

Yeah. I mean, that's such a fantastic question. I mean, there's like so much different types of unstructured data, right? So if you look at like unstructured data that sits in, let's say a conversation you've had with a customer, like a phone call, a live transcript of a phone call or a chat, there's like a wealth of data, right? Like