Kristin Demoranville

I do think that we're going to need partnerships and collaboration when it comes to traceability, when it comes to cyber events. We need to normalize feeling like crap when something happens. Yes. I was speaking to another colleague who does the work that I do similar, and they were talking about how there were two ransomware attacks that hit this year.

One paid the ransom, one didn't pay the ransom, and they increased. They equally both were screwed. It was definitely a bankrupt situation on both sides, just for one purpose or the other. But what this person was telling me that they were really saddened by, besides that fact, because that's horrible in itself, was the emotional reaction from both sides. One company was angry and just volatile.

One paid the ransom, one didn't pay the ransom, and they increased. They equally both were screwed. It was definitely a bankrupt situation on both sides, just for one purpose or the other. But what this person was telling me that they were really saddened by, besides that fact, because that's horrible in itself, was the emotional reaction from both sides. One company was angry and just volatile.

The other one was remorseful and shameful and crying, like grown men crying. And I said, are you okay? Because I was a cybersecurity expert going into help. Are you okay? And the response back was yes, but I was not prepared to deal with their emotions. I did not know how to do that.

The other one was remorseful and shameful and crying, like grown men crying. And I said, are you okay? Because I was a cybersecurity expert going into help. Are you okay? And the response back was yes, but I was not prepared to deal with their emotions. I did not know how to do that.

and it got me thinking that as cyber security experts we see people literally at their worst like at their worst moment you have to have such a high level of emotional intelligence to be here to understand to either a not absorb it or b take reaction to it i was just speaking at a meetup group yesterday just with some new newer coming into the world of cyber and there's part of me that always wants to be like right away but not like in a joking way but uh-huh you would not be the first

and it got me thinking that as cyber security experts we see people literally at their worst like at their worst moment you have to have such a high level of emotional intelligence to be here to understand to either a not absorb it or b take reaction to it i was just speaking at a meetup group yesterday just with some new newer coming into the world of cyber and there's part of me that always wants to be like right away but not like in a joking way but uh-huh you would not be the first

Yeah, I'm sure. But I was talking with this one person who had just come out of desktop support and is now in the identity space, which I thought looks great. And I was talking to him and he said, you know, I really feel like my time in desktop support and IT really taught me how to deal with people. And I said, that's great. Hold on to that because you're going to need it. Trust me.

Yeah, I'm sure. But I was talking with this one person who had just come out of desktop support and is now in the identity space, which I thought looks great. And I was talking to him and he said, you know, I really feel like my time in desktop support and IT really taught me how to deal with people. And I said, that's great. Hold on to that because you're going to need it. Trust me.

I said, you're going to need to know how to handle an executive who chucks their laptop at you from across the room. you know, when they're angry about something. You're going to need to know how to handle a boardroom that's full of people that are upset because they didn't understand what you're trying to say because they didn't get the research ahead of time and you dropped a bomb.

I said, you're going to need to know how to handle an executive who chucks their laptop at you from across the room. you know, when they're angry about something. You're going to need to know how to handle a boardroom that's full of people that are upset because they didn't understand what you're trying to say because they didn't get the research ahead of time and you dropped a bomb.

And then you're going to have to deal with that fallout.

And then you're going to have to deal with that fallout.

It's like you've failed and you didn't fail. Yeah. Yeah.

It's like you've failed and you didn't fail. Yeah. Yeah.

And I think specifically in the food industry, because it's such an emotionally charged industry. And I'm not saying like food people or farmers or ranchers are emotional. I'm not saying that. I'm just saying it's a heart and soul moment. There's a lot of heart that goes into these jobs.

And I think specifically in the food industry, because it's such an emotionally charged industry. And I'm not saying like food people or farmers or ranchers are emotional. I'm not saying that. I'm just saying it's a heart and soul moment. There's a lot of heart that goes into these jobs.

And to have something that happens that you have no control over or you feel like you have no control over, it makes a person kind of half crazy. One of the best trains I ever got, George, honestly, I don't. I've had tons of technical training over my, say, over 25 years now.

And to have something that happens that you have no control over or you feel like you have no control over, it makes a person kind of half crazy. One of the best trains I ever got, George, honestly, I don't. I've had tons of technical training over my, say, over 25 years now.

The best training I ever got, aside from all the leadership training, aside from everything, I was culturally trained how to handle random scenario situations that were emotionally charged inside of different cultural environments. And I'm talking about country environments. I'm talking about work environments. I'm talking about industrial environments.