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Kristin Schwab

๐Ÿ‘ค Speaker
28 total appearances

Appearances Over Time

Podcast Appearances

Marketplace All-in-One
How "surveillance pricing" charges one online customer more than another for the same item

Technology means companies know more about shoppers than ever.

Marketplace All-in-One
How "surveillance pricing" charges one online customer more than another for the same item

But in reality, retailers have always been quietly collecting data on us.

Marketplace All-in-One
How "surveillance pricing" charges one online customer more than another for the same item

It's a practice as old as commerce itself.

Marketplace All-in-One
How "surveillance pricing" charges one online customer more than another for the same item

Joseph Turow is author of The Voice Catchers, how marketers listen in to exploit your emotions, your privacy, and your wallet.

Marketplace All-in-One
How "surveillance pricing" charges one online customer more than another for the same item

Business owners would keep notebooks on what kind of clothes you wore or who your friends and family were.

Marketplace All-in-One
How "surveillance pricing" charges one online customer more than another for the same item

The difference is, back then, a shopkeeper had to guess if a woman's baby bump was indeed a baby bump.

Marketplace All-in-One
How "surveillance pricing" charges one online customer more than another for the same item

Now a retailer knows the instant she adds prenatal vitamins to her cart.

Marketplace All-in-One
How "surveillance pricing" charges one online customer more than another for the same item

He says a lot of consumers have no idea surveillance pricing is happening.

Marketplace All-in-One
How "surveillance pricing" charges one online customer more than another for the same item

How common this kind of practice is, no one really knows.

Marketplace All-in-One
How "surveillance pricing" charges one online customer more than another for the same item

But retailers are watching us closely, often for surveillance discounting.

Marketplace All-in-One
How "surveillance pricing" charges one online customer more than another for the same item

Here's a coupon for being a member or 10% off that immersion blender sitting in your cart.

Marketplace All-in-One
How "surveillance pricing" charges one online customer more than another for the same item

It's why, as a consumer, it's more difficult than ever to figure out if you're getting the best price.

Marketplace All-in-One
How "surveillance pricing" charges one online customer more than another for the same item

Garrett Johnson is a marketing professor at Boston University.

Marketplace All-in-One
How "surveillance pricing" charges one online customer more than another for the same item

He says if you want to compare prices, you kind of need to hide.

Marketplace All-in-One
How "surveillance pricing" charges one online customer more than another for the same item

But are we really going to do this dance every time we buy something as mundane as toothpaste?

Marketplace All-in-One
How "surveillance pricing" charges one online customer more than another for the same item

We'll be right back.

Marketplace All-in-One
How "surveillance pricing" charges one online customer more than another for the same item

I decide to shop for toothpaste on Walmart.com on two different browsers.

Marketplace All-in-One
How "surveillance pricing" charges one online customer more than another for the same item

On one, I'm signed into my account, which has my information.

Marketplace All-in-One
How "surveillance pricing" charges one online customer more than another for the same item

On the other, I'm anonymous, but add my shipping address for exact location comparison.

Marketplace All-in-One
How "surveillance pricing" charges one online customer more than another for the same item

Scrolling, scrolling, scrolling.

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