Lacey Peace

They're using actual logos, too. I've seen those websites spun up and it's like, actually, that's a real logo. That's a real company. But this is fake. This isn't real. It's fascinating. Yeah. I mean, it is that constant march of like they're getting smarter. We have to stay ahead of that. So there is this fun closing segment I like to do. It's called Relevant or Irrelevant.

And I'm going to ask you a question and you need to tell me if it's relevant or irrelevant or like what you think would be relevant or not relevant. So it'll make a little bit more sense as I ask these questions. Okay. Having an AI center for excellence within the company, is that needed or not needed? Not needed. Not needed. Why? Why is that not needed?

And I'm going to ask you a question and you need to tell me if it's relevant or irrelevant or like what you think would be relevant or not relevant. So it'll make a little bit more sense as I ask these questions. Okay. Having an AI center for excellence within the company, is that needed or not needed? Not needed. Not needed. Why? Why is that not needed?

And I'm going to ask you a question and you need to tell me if it's relevant or irrelevant or like what you think would be relevant or not relevant. So it'll make a little bit more sense as I ask these questions. Okay. Having an AI center for excellence within the company, is that needed or not needed? Not needed. Not needed. Why? Why is that not needed?

I love this answer. That's so good. Okay, what common metric do you think is no longer relevant or should be replaced by something else?

I love this answer. That's so good. Okay, what common metric do you think is no longer relevant or should be replaced by something else?

I love this answer. That's so good. Okay, what common metric do you think is no longer relevant or should be replaced by something else?

This kind of echoes Rose's question a little bit, but we'll try it. What's a foundational CX principle you think hasn't changed and won't change?

This kind of echoes Rose's question a little bit, but we'll try it. What's a foundational CX principle you think hasn't changed and won't change?

This kind of echoes Rose's question a little bit, but we'll try it. What's a foundational CX principle you think hasn't changed and won't change?

And last question, pick a ball, relevant or irrelevant?

And last question, pick a ball, relevant or irrelevant?

And last question, pick a ball, relevant or irrelevant?

Love that. Everyone here in Austin plays pickleball. I'm sure. Everyone.

Love that. Everyone here in Austin plays pickleball. I'm sure. Everyone.

Love that. Everyone here in Austin plays pickleball. I'm sure. Everyone.

It is fun.

It is fun.

It is fun.

I haven't even done it yet. Rosa is over here. She's our pickleball player of the team. So haven't committed.