Lacey Peace

I haven't even done it yet. Rosa is over here. She's our pickleball player of the team. So haven't committed.

I haven't even done it yet. Rosa is over here. She's our pickleball player of the team. So haven't committed.

See, I didn't know you were a tennis player. I wouldn't have asked you that question. That's good. I've never played tennis. Well, no, I take it back. I think I played like one round in high school PE and found it to be so exhausting. I was like, I give up. Can't do it. That's how you get all the anger out from like setting up cybersecurity stuff. You're like, oh, OK, I'm going to go.

See, I didn't know you were a tennis player. I wouldn't have asked you that question. That's good. I've never played tennis. Well, no, I take it back. I think I played like one round in high school PE and found it to be so exhausting. I was like, I give up. Can't do it. That's how you get all the anger out from like setting up cybersecurity stuff. You're like, oh, OK, I'm going to go.

See, I didn't know you were a tennis player. I wouldn't have asked you that question. That's good. I've never played tennis. Well, no, I take it back. I think I played like one round in high school PE and found it to be so exhausting. I was like, I give up. Can't do it. That's how you get all the anger out from like setting up cybersecurity stuff. You're like, oh, OK, I'm going to go.

Suburban tech bros.

Suburban tech bros.

Suburban tech bros.

Okay. All right. Last question before we close out. What's a recent experience you've had as a customer of another company that you want to shout out? You know, recently...

Okay. All right. Last question before we close out. What's a recent experience you've had as a customer of another company that you want to shout out? You know, recently...

Okay. All right. Last question before we close out. What's a recent experience you've had as a customer of another company that you want to shout out? You know, recently...

Yeah. We've heard Starbucks mentioned a few times on this podcast. And so like I just huge shout out to them. They definitely do a great job empowering their employees to, you know, put the customer first every time. Fantastic. All right. Well, thank you so much for joining us, Katie. I really, really enjoyed this conversation and I hope we can have you on again sometime. I would love to.

Yeah. We've heard Starbucks mentioned a few times on this podcast. And so like I just huge shout out to them. They definitely do a great job empowering their employees to, you know, put the customer first every time. Fantastic. All right. Well, thank you so much for joining us, Katie. I really, really enjoyed this conversation and I hope we can have you on again sometime. I would love to.

Yeah. We've heard Starbucks mentioned a few times on this podcast. And so like I just huge shout out to them. They definitely do a great job empowering their employees to, you know, put the customer first every time. Fantastic. All right. Well, thank you so much for joining us, Katie. I really, really enjoyed this conversation and I hope we can have you on again sometime. I would love to.

I've just been obsessed with storytelling from as young as I can remember. And it wasn't until very recently that I started to realize that this was translating into what we call customer experience. That at the basis of every single brand experience is a story you're trying to tell for your customer.

I've just been obsessed with storytelling from as young as I can remember. And it wasn't until very recently that I started to realize that this was translating into what we call customer experience. That at the basis of every single brand experience is a story you're trying to tell for your customer.

I've just been obsessed with storytelling from as young as I can remember. And it wasn't until very recently that I started to realize that this was translating into what we call customer experience. That at the basis of every single brand experience is a story you're trying to tell for your customer.

Thank you so much, Lauren. What a fantastic introduction. And I really, really appreciate you handing this over. I feel like I can't live up to the legacy you've created for this show. I'm going to give you some quick numbers before we keep going. And I told you at the beginning that I wanted to surprise you with these numbers because I think you might be a little blown away.

Thank you so much, Lauren. What a fantastic introduction. And I really, really appreciate you handing this over. I feel like I can't live up to the legacy you've created for this show. I'm going to give you some quick numbers before we keep going. And I told you at the beginning that I wanted to surprise you with these numbers because I think you might be a little blown away.

Thank you so much, Lauren. What a fantastic introduction. And I really, really appreciate you handing this over. I feel like I can't live up to the legacy you've created for this show. I'm going to give you some quick numbers before we keep going. And I told you at the beginning that I wanted to surprise you with these numbers because I think you might be a little blown away.