Lacey Peace

I have the luxury of working behind the scenes on this show for the last year and a half. And so I've been able to accumulate a little bit of data here. We've had 2.5 million plus downloads in the time that you have been here, Lauren. We've recorded more than 75 episodes. We've recorded more than 3,300 minutes of conversations with you. 3,300 minutes. Yes. Yes.

I have the luxury of working behind the scenes on this show for the last year and a half. And so I've been able to accumulate a little bit of data here. We've had 2.5 million plus downloads in the time that you have been here, Lauren. We've recorded more than 75 episodes. We've recorded more than 3,300 minutes of conversations with you. 3,300 minutes. Yes. Yes.

I have the luxury of working behind the scenes on this show for the last year and a half. And so I've been able to accumulate a little bit of data here. We've had 2.5 million plus downloads in the time that you have been here, Lauren. We've recorded more than 75 episodes. We've recorded more than 3,300 minutes of conversations with you. 3,300 minutes. Yes. Yes.

And we've created 675 plus pieces of content from this show alone. So Lauren, like massive kudos to you. I'm surprised you haven't lost your voice, to be honest, without how many episodes you've been hosting.

And we've created 675 plus pieces of content from this show alone. So Lauren, like massive kudos to you. I'm surprised you haven't lost your voice, to be honest, without how many episodes you've been hosting.

And we've created 675 plus pieces of content from this show alone. So Lauren, like massive kudos to you. I'm surprised you haven't lost your voice, to be honest, without how many episodes you've been hosting.

Well, you've really flipped this on its head, right? A lot of people think of customer experience as the end point, right? It's something that we build out this thing and then, oh, customer experience happens by default. But what you've done is put it front and center, center stage, as you said, right? Where we are... saying that customer experience should be the first part of our conversation.

Well, you've really flipped this on its head, right? A lot of people think of customer experience as the end point, right? It's something that we build out this thing and then, oh, customer experience happens by default. But what you've done is put it front and center, center stage, as you said, right? Where we are... saying that customer experience should be the first part of our conversation.

Well, you've really flipped this on its head, right? A lot of people think of customer experience as the end point, right? It's something that we build out this thing and then, oh, customer experience happens by default. But what you've done is put it front and center, center stage, as you said, right? Where we are... saying that customer experience should be the first part of our conversation.

And then what we build gets to be built around what that is, that experience is I want to create. So I think it's been, it's something that's been needed. And yeah, I'm just really, really grateful that I get to continue this.

And then what we build gets to be built around what that is, that experience is I want to create. So I think it's been, it's something that's been needed. And yeah, I'm just really, really grateful that I get to continue this.

And then what we build gets to be built around what that is, that experience is I want to create. So I think it's been, it's something that's been needed. And yeah, I'm just really, really grateful that I get to continue this.

For me, it wasn't even customer experience at first. At least I didn't know to call it that. So whenever I was young, I was obsessed with stories and what stories people could craft. This could be fiction, nonfiction, or even the story that I felt when I would travel somewhere.

For me, it wasn't even customer experience at first. At least I didn't know to call it that. So whenever I was young, I was obsessed with stories and what stories people could craft. This could be fiction, nonfiction, or even the story that I felt when I would travel somewhere.

For me, it wasn't even customer experience at first. At least I didn't know to call it that. So whenever I was young, I was obsessed with stories and what stories people could craft. This could be fiction, nonfiction, or even the story that I felt when I would travel somewhere.

So I got the opportunity to travel a lot growing up and walking into one restaurant or place, like what was the story that I felt was unfolding with my interaction with that place? with the people there. So I've just been obsessed with storytelling from as young as I can remember.

So I got the opportunity to travel a lot growing up and walking into one restaurant or place, like what was the story that I felt was unfolding with my interaction with that place? with the people there. So I've just been obsessed with storytelling from as young as I can remember.

So I got the opportunity to travel a lot growing up and walking into one restaurant or place, like what was the story that I felt was unfolding with my interaction with that place? with the people there. So I've just been obsessed with storytelling from as young as I can remember.

And it wasn't until very recently that I started to realize that this was translating into what we call customer experience. That at the basis of every single brand experience is a story you're trying to tell for your customer. So that's, I think, what drew me in at the beginning.

And it wasn't until very recently that I started to realize that this was translating into what we call customer experience. That at the basis of every single brand experience is a story you're trying to tell for your customer. So that's, I think, what drew me in at the beginning.