Lacey Peace

And it wasn't until very recently that I started to realize that this was translating into what we call customer experience. That at the basis of every single brand experience is a story you're trying to tell for your customer. So that's, I think, what drew me in at the beginning.

And then over the last decade of working with some of the largest B2B brands, just really seeing where their gaps are in this experience and helping support them through that. Something that I am excited to be able to share with others.

And then over the last decade of working with some of the largest B2B brands, just really seeing where their gaps are in this experience and helping support them through that. Something that I am excited to be able to share with others.

And then over the last decade of working with some of the largest B2B brands, just really seeing where their gaps are in this experience and helping support them through that. Something that I am excited to be able to share with others.

Yeah. It's like an emotional feeling. Like I get this emotion when I enter this building. Why is that? Why is it in this store? I feel a certain way. Is it the smells? Is it the music? Is it how they smiled at me when I entered? So there's just a lot of things growing up that I would pick up on.

Yeah. It's like an emotional feeling. Like I get this emotion when I enter this building. Why is that? Why is it in this store? I feel a certain way. Is it the smells? Is it the music? Is it how they smiled at me when I entered? So there's just a lot of things growing up that I would pick up on.

Yeah. It's like an emotional feeling. Like I get this emotion when I enter this building. Why is that? Why is it in this store? I feel a certain way. Is it the smells? Is it the music? Is it how they smiled at me when I entered? So there's just a lot of things growing up that I would pick up on.

And yeah, I mean, being able to see how that comes together more professionally now is super interesting.

And yeah, I mean, being able to see how that comes together more professionally now is super interesting.

And yeah, I mean, being able to see how that comes together more professionally now is super interesting.

So something you've touched on a lot with guests recently and something I hope to continue to get to talk with them about is AI's growing impact and especially the digital workforce that is now being created in this space and across entire businesses. AI is moving fast and I can only hope that our audience and as a host, I can keep up with it.

So something you've touched on a lot with guests recently and something I hope to continue to get to talk with them about is AI's growing impact and especially the digital workforce that is now being created in this space and across entire businesses. AI is moving fast and I can only hope that our audience and as a host, I can keep up with it.

So something you've touched on a lot with guests recently and something I hope to continue to get to talk with them about is AI's growing impact and especially the digital workforce that is now being created in this space and across entire businesses. AI is moving fast and I can only hope that our audience and as a host, I can keep up with it.

So I'm just really interested in getting to talk to more folks about AI, how it's transforming the organization, and ultimately how it's making the customer experience better. And something that you've mentioned a lot, Lauren, is employee experience. And I feel like what I've seen in these conversations is no one can have the

So I'm just really interested in getting to talk to more folks about AI, how it's transforming the organization, and ultimately how it's making the customer experience better. And something that you've mentioned a lot, Lauren, is employee experience. And I feel like what I've seen in these conversations is no one can have the

So I'm just really interested in getting to talk to more folks about AI, how it's transforming the organization, and ultimately how it's making the customer experience better. And something that you've mentioned a lot, Lauren, is employee experience. And I feel like what I've seen in these conversations is no one can have the

customer experience is improving from AI without first saying that the employee experience is also improving from AI. Just highlighting that, those war stories of people in the midst of it right now, because let's be real, no one's done. No one's like, check the box, AI implementation is complete.

customer experience is improving from AI without first saying that the employee experience is also improving from AI. Just highlighting that, those war stories of people in the midst of it right now, because let's be real, no one's done. No one's like, check the box, AI implementation is complete.

customer experience is improving from AI without first saying that the employee experience is also improving from AI. Just highlighting that, those war stories of people in the midst of it right now, because let's be real, no one's done. No one's like, check the box, AI implementation is complete.

No one has met the end goal yet, nor do I think there is really an end to this because it's just going to be new technology every single day really. Being able to share more of those stories, share the tools people are using and really the practical advice and practical tips that people can apply to their businesses.