Lacey Peace

Great CX starts with a great story, and AgentForce helps you tell it consistently across every channel. AgentForce allows you to build AI agents that empower teams and customers to provide top-notch customer service 24-7, all seamlessly integrated with Salesforce. Discover the future of CX today and visit salesforce.com slash agentforce. And then what were some of those lessons?

Great CX starts with a great story, and AgentForce helps you tell it consistently across every channel. AgentForce allows you to build AI agents that empower teams and customers to provide top-notch customer service 24-7, all seamlessly integrated with Salesforce. Discover the future of CX today and visit salesforce.com slash agentforce. And then what were some of those lessons?

Great CX starts with a great story, and AgentForce helps you tell it consistently across every channel. AgentForce allows you to build AI agents that empower teams and customers to provide top-notch customer service 24-7, all seamlessly integrated with Salesforce. Discover the future of CX today and visit salesforce.com slash agentforce. And then what were some of those lessons?

Because you mentioned, you know, in this two and a half year process, there have been lots of learnings. What are some of the key lessons that you think other CX leaders or just business leaders in general should understand about this process?

Because you mentioned, you know, in this two and a half year process, there have been lots of learnings. What are some of the key lessons that you think other CX leaders or just business leaders in general should understand about this process?

Because you mentioned, you know, in this two and a half year process, there have been lots of learnings. What are some of the key lessons that you think other CX leaders or just business leaders in general should understand about this process?

Do you see companies doing this a lot where they stay stuck in their silo and don't disperse the work or don't work with other teams that could be supporting them?

Do you see companies doing this a lot where they stay stuck in their silo and don't disperse the work or don't work with other teams that could be supporting them?

Do you see companies doing this a lot where they stay stuck in their silo and don't disperse the work or don't work with other teams that could be supporting them?

How are you using this data that you've collected and leveraging it to improve every single customer interaction moving forward?

How are you using this data that you've collected and leveraging it to improve every single customer interaction moving forward?

How are you using this data that you've collected and leveraging it to improve every single customer interaction moving forward?

I love that. Dynamically generated playbook. That's the future right there. Yes. And what I love too about what you mentioned is that you guys are planning for more AI development, right? Because you know it's not done. Like new tools are being developed every single day. The way that AI is able to execute is improving every single day.

I love that. Dynamically generated playbook. That's the future right there. Yes. And what I love too about what you mentioned is that you guys are planning for more AI development, right? Because you know it's not done. Like new tools are being developed every single day. The way that AI is able to execute is improving every single day.

I love that. Dynamically generated playbook. That's the future right there. Yes. And what I love too about what you mentioned is that you guys are planning for more AI development, right? Because you know it's not done. Like new tools are being developed every single day. The way that AI is able to execute is improving every single day.

And so how are you guys thinking about that with like data collection? You're kind of collecting for the future almost. Yes. Yes.

And so how are you guys thinking about that with like data collection? You're kind of collecting for the future almost. Yes. Yes.

And so how are you guys thinking about that with like data collection? You're kind of collecting for the future almost. Yes. Yes.

I was just going to ask you, how do you even determine that?

I was just going to ask you, how do you even determine that?