Lacey Pease

So there's this thing that I've been noticing in pretty much all CX leaders is that none of them started as wanting to work in CX. None of them were like little kids dreaming. It wasn't really a thing, right? And customer journeys. Yeah. Or marketing even. So could you tell me a little bit about what brought you to this?

So there's this thing that I've been noticing in pretty much all CX leaders is that none of them started as wanting to work in CX. None of them were like little kids dreaming. It wasn't really a thing, right? And customer journeys. Yeah. Or marketing even. So could you tell me a little bit about what brought you to this?

Yeah. And we talked a lot about marketing on our prep call. And how do you think marketing, like what role does marketing play in customer experience?

Yeah. And we talked a lot about marketing on our prep call. And how do you think marketing, like what role does marketing play in customer experience?

Yeah. And we talked a lot about marketing on our prep call. And how do you think marketing, like what role does marketing play in customer experience?

So Ben, you started working at Cisco how long ago?

So Ben, you started working at Cisco how long ago?

So Ben, you started working at Cisco how long ago?

Okay. What brought you to Cisco?

Okay. What brought you to Cisco?

Okay. What brought you to Cisco?

Oh, that's great. Yeah. Or do you still work remote?

Oh, that's great. Yeah. Or do you still work remote?

Oh, that's great. Yeah. Or do you still work remote?

Oh, for sure. For sure. Yeah. And so when you're at a dinner party.

Oh, for sure. For sure. Yeah. And so when you're at a dinner party.

Oh, for sure. For sure. Yeah. And so when you're at a dinner party.

What do you tell people you do?

What do you tell people you do?

What do you tell people you do?