Lacey Pease

As companies kind of roll out new technologies, especially AI, why do you think employees are getting more anxious about this stuff than excited?

Is it because of this expectation or the unknowns?

Maybe like they don't know what the expectations are?

What's the solution there?

I've talked to a few companies that do actual training, right?

So like one company we had talked to, they had said that everyone by mid-December would know how to build an AI agent, but not because they were just telling them, hey, by mid-December, you need to know how to do that.

But they were actively teaching and guiding and helping them understand this.

So I think part of it to erase the fear is upskilling.

But what else do you think would help make this big shift actually feel better for employees?

Wow, that's a totally different perspective than the U.S., right?

Yeah, yeah.

Well, as you talk about all these differences in expectations, so much of it comes back to just poor communication between people, right?

If I take the example of a boss and an employee trying to learn AI, the boss's expectation of what an employee can do with AI is,

Oftentimes without the boss even having maybe even used the tools themselves to know if it's even possible with the expectation they're setting.

But yeah, it's like, how can I have this conversation, be trained to think like this?

To your point, just be aware of these seven things.

So that way I can make sure that we really are aligned.

Because what I found, and I'm sure that you've seen this too, is that people actually really suck at articulating what they want.

or what their expectations are, right?

Like I'll say one thing, but I mean something completely different.