Lacey Pease

Like I just want to save money.

Turns out, no, actually you just want to save time.

And like if it costs the same amount of money, that doesn't really bother you.

But there's just so many ideas in our head of like what we want and that we say, but it ends up not actually mapping to the truth.

So we end up disappointed.

We don't really know why we're disappointed, but it's because our expectations were off from the beginning or the words that we use to describe what we want were.

So I do think this seven-step process is very much needed to help erase that problem that we have where we just don't communicate well with each other or even on our own, like trying to figure out what we want.

We're just so bad at it.

Explain more.

coming back to definitions, right?

Like what even GPT thinks I mean by a word or a phrase is different than what I think that word or phrase means.

And so like, it's so abundantly clear when we have these

LLM conversations right where it's like okay GPT just doesn't know what I mean but then yeah I like putting on that hat of being like oh I wonder how often in my daily life people around me just actually don't know what I mean because I'm just our definitions our words our language is just different one of my favorite quotes and I cannot for the life of me remember who said it at this point but for the listeners out there I'll drop it in the show notes so I can properly give credit there but

One of my favorite quotes is the limit of our words is the limit of our world.

Right.

And so the limit of what we can say or articulate is going to be the limit of what we can actually create and experience in the world or even from a relationship building perspective, the limit of my relationship I can have with you because we can't actually communicate with each other.

So I think that's a really interesting way to think about that with GPT is like, oh, this is actually a great reflection, a great mirror of how awful we are at communication and setting expectations.

expecting that people know what our expectations are but we do that all the time so jc you've got this perspective from a psychologist's lens on how to think about business how to think about relationships how to think about experience what's one psychological principle that you wish every business leader understood earlier in their career

This is kind of a follow-up similar to that question around expectations.

What's one expectation you wish leaders would stop setting?