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Lacey Pease

๐Ÿ‘ค Speaker
687 total appearances

Appearances Over Time

Podcast Appearances

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

Like it sounds good when they write it down, but it's actually causing more problems later.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

Yeah.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

I was thinking about this lately, actually.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

So I...

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

I see a lot of ads for jobs for startups, right?

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

So like I'm on LinkedIn all the time.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

I see like startup A promoting new role.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

And so many times in these descriptions, they say that like, we're like a family here.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

And then the job description itself is like,

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

super encompassing.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

It's like, you have to do all these things.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

You need to be flexible.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

You need to be able to work long hours.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

We're in wartime and you need to be willing to charge ahead.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

I used to speak like that 10 years ago whenever I was starting my career.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

I used to think like that.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

We have to be hustle.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

We have to do all this stuff.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

We have to have a family culture.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

I need to like all my co-workers that I work with.