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Lacey Pease

๐Ÿ‘ค Speaker
687 total appearances

Appearances Over Time

Podcast Appearances

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

We need to have a great vibe.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

I don't feel that way at all anymore.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

I feel like that actually creates a really toxic environment for us to all work in.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

So that's, and I think it comes back to the idea that like, actually, if you look at most family dynamics, most of them are not great.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

Yeah.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

They're dramatic.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

Yeah.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

Yeah.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

Okay.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

I've got a few more questions.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

I just want to shoot your way.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

We'll do it like lightning round style.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

So I'll ask you the question and you just, you know, quick answer.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

Ready.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

Unless I derail you and we go down a rabbit hole again because it might happen.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

What's one book you'd recommend that would help leaders better understand how people actually behave?

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

I love that.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

I'm going to put it in my Amazon cart as soon as we're done with this conversation.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

What's one contrarian trend you're betting on for 2026?

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

Wow.