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Lacey Pease

๐Ÿ‘ค Speaker
687 total appearances

Appearances Over Time

Podcast Appearances

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

That's great.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

I mean, in a world that's so selfish, as we kind of talked about, being kind is much needed.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

So I love it.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

What's one business framework, philosophy, or even a book that you used to believe and maybe you championed, but now you no longer buy into?

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

What's the reasoning for that?

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

I'm just curious.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

Why put the investment and time into those types of readings?

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

Yeah, I'll let you know.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

As soon as I make it to heaven, I'll be like, I've got to find JC.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

Where he at?

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

OK, JC, I have my last and final question for you, and it's a personal one.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

So I am a mom.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

I have a three year old son.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

I mentioned that I'm pregnant with twins right now, 20 weeks halfway there.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

So and it's going to be three boys.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

So it's going to be wild.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

It's going to be chaos in this house.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

I am constantly trying to think about where this where we're headed for the future.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

Right.

Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)

Like I've got these kids that I'm raising right now.