Lacey Pease
👤 Speaker
687
total appearances
Appearances Over Time
Podcast Appearances
Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)
What skills do you think this next generation are going to need to have?
Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)
Yeah.
Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)
Oh, I love that.
Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)
Well, thank you, JC.
Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)
This has been a great conversation.
Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)
I feel like there are probably a thousand different other rabbit holes we could have gone down.
Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)
I would have loved it.
Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)
Thanks.
Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)
Yeah.
Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)
Yeah.
Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)
But I really appreciate you taking the time running us through the dialogue seven of the seven expectations.
Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)
Yeah, it was great.
Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)
And for people who want to read your book, maybe dive deeper into that because they're like, ah, I'm really intrigued by that.
Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)
I would like to learn more.
Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)
Where can they find you or where can they find that book?
Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)
Great.
Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)
Great.
Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)
So they can find you on there.
Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)
They can buy the book on there.
Experts of Experience
The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)
They can buy the book there.