Laura Meschi

different type of grounding so that we could expand that side of action and support that the agent can provide to our customers when it comes to helping them about their specific booking, whether they're looking at a specific holiday or whether they have issues with their own specific account.

different type of grounding so that we could expand that side of action and support that the agent can provide to our customers when it comes to helping them about their specific booking, whether they're looking at a specific holiday or whether they have issues with their own specific account.

different type of grounding so that we could expand that side of action and support that the agent can provide to our customers when it comes to helping them about their specific booking, whether they're looking at a specific holiday or whether they have issues with their own specific account.

So, you know, I'm looking at different strategies we could take, but these are the main two avenues that I would like to explore.

So, you know, I'm looking at different strategies we could take, but these are the main two avenues that I would like to explore.

So, you know, I'm looking at different strategies we could take, but these are the main two avenues that I would like to explore.

And I have to say that I'm also looking at some of the new functionalities that will be coming up in Salesforce when it comes to workload management and co-piloting for agents when it comes to case management and workload management, as I think that would be key for us to free up time from the agents. So case summaries and case logging, analyzing reasons for contacts,

And I have to say that I'm also looking at some of the new functionalities that will be coming up in Salesforce when it comes to workload management and co-piloting for agents when it comes to case management and workload management, as I think that would be key for us to free up time from the agents. So case summaries and case logging, analyzing reasons for contacts,

And I have to say that I'm also looking at some of the new functionalities that will be coming up in Salesforce when it comes to workload management and co-piloting for agents when it comes to case management and workload management, as I think that would be key for us to free up time from the agents. So case summaries and case logging, analyzing reasons for contacts,

taking that away from humans.

taking that away from humans.

taking that away from humans.

So we went live with the messaging sessions in September. And I think we went live in November with the first use cases.

So we went live with the messaging sessions in September. And I think we went live in November with the first use cases.

So we went live with the messaging sessions in September. And I think we went live in November with the first use cases.

Definitely, it would have to be Vito. It's a furniture company based in the UK. I was interested in getting a shelving unit from them. And so I contacted them. And instead of pushing me to a product page on their website, they set up a call with me to look into the design options. They wanted to see my space. So it felt really refreshing for a company that is quite big, historical.

Definitely, it would have to be Vito. It's a furniture company based in the UK. I was interested in getting a shelving unit from them. And so I contacted them. And instead of pushing me to a product page on their website, they set up a call with me to look into the design options. They wanted to see my space. So it felt really refreshing for a company that is quite big, historical.

Definitely, it would have to be Vito. It's a furniture company based in the UK. I was interested in getting a shelving unit from them. And so I contacted them. And instead of pushing me to a product page on their website, they set up a call with me to look into the design options. They wanted to see my space. So it felt really refreshing for a company that is quite big, historical.

It's kind of an icon of design to take the time and discover the interaction with the customer. They kind of understand that what you are buying from them is a long term investment. It's not cheap and therefore it needs to be the best for you and for your future and for your space. So, yeah, I really appreciated that.

It's kind of an icon of design to take the time and discover the interaction with the customer. They kind of understand that what you are buying from them is a long term investment. It's not cheap and therefore it needs to be the best for you and for your future and for your space. So, yeah, I really appreciated that.