Laura Meschi

It's kind of an icon of design to take the time and discover the interaction with the customer. They kind of understand that what you are buying from them is a long term investment. It's not cheap and therefore it needs to be the best for you and for your future and for your space. So, yeah, I really appreciated that.

And it reminded me how important sometimes it is not just to be efficient and quick, But taking the time and being intentional and being very human when it comes to the interaction with customers, it really makes a difference. So much so that I've ordered the shelving unit and I'm going to order another one for another room in my flat because I liked it so much. Yeah.

And it reminded me how important sometimes it is not just to be efficient and quick, But taking the time and being intentional and being very human when it comes to the interaction with customers, it really makes a difference. So much so that I've ordered the shelving unit and I'm going to order another one for another room in my flat because I liked it so much. Yeah.

And it reminded me how important sometimes it is not just to be efficient and quick, But taking the time and being intentional and being very human when it comes to the interaction with customers, it really makes a difference. So much so that I've ordered the shelving unit and I'm going to order another one for another room in my flat because I liked it so much. Yeah.

Absolutely. Like people can really feel when they're being sold on rather than actually supported. And that's the key, right? So the key to achieve the best customer experience in general, and it's easier said than done, is to really listen and really try to help customers. as that customer will stay with you for a very long time rather than a quick win.

Absolutely. Like people can really feel when they're being sold on rather than actually supported. And that's the key, right? So the key to achieve the best customer experience in general, and it's easier said than done, is to really listen and really try to help customers. as that customer will stay with you for a very long time rather than a quick win.

Absolutely. Like people can really feel when they're being sold on rather than actually supported. And that's the key, right? So the key to achieve the best customer experience in general, and it's easier said than done, is to really listen and really try to help customers. as that customer will stay with you for a very long time rather than a quick win.

They can perceive how genuine you are in the support that you provide.

They can perceive how genuine you are in the support that you provide.

They can perceive how genuine you are in the support that you provide.

It's the same thing with the AI. It's a long-term investment, I think. And that has to be the mindset when you start this kind of journey. It's learning by doing. It's a completely revolutionary technology. We're at the very beginning of it. And it's something that you need to take as a long-term investment and something that will stay with you for a very long time.

It's the same thing with the AI. It's a long-term investment, I think. And that has to be the mindset when you start this kind of journey. It's learning by doing. It's a completely revolutionary technology. We're at the very beginning of it. And it's something that you need to take as a long-term investment and something that will stay with you for a very long time.

It's the same thing with the AI. It's a long-term investment, I think. And that has to be the mindset when you start this kind of journey. It's learning by doing. It's a completely revolutionary technology. We're at the very beginning of it. And it's something that you need to take as a long-term investment and something that will stay with you for a very long time.

It's start simple. and make sure you have good data. Make sure you have a good foundation of knowledge base. Make sure you lean on the experts out there. Don't DIY this. And make sure you start the journey with AI, with the creation of long-term relationship with your customers in mind. It's not a quick win. deflection journey.

It's start simple. and make sure you have good data. Make sure you have a good foundation of knowledge base. Make sure you lean on the experts out there. Don't DIY this. And make sure you start the journey with AI, with the creation of long-term relationship with your customers in mind. It's not a quick win. deflection journey.

It's start simple. and make sure you have good data. Make sure you have a good foundation of knowledge base. Make sure you lean on the experts out there. Don't DIY this. And make sure you start the journey with AI, with the creation of long-term relationship with your customers in mind. It's not a quick win. deflection journey.

It's actually investing into relationship you have with your customers and tackling everything that you can take away from humans that is not as valuable and that focusing your teams on what humans are best at.

It's actually investing into relationship you have with your customers and tackling everything that you can take away from humans that is not as valuable and that focusing your teams on what humans are best at.

It's actually investing into relationship you have with your customers and tackling everything that you can take away from humans that is not as valuable and that focusing your teams on what humans are best at.