Laura Roeder

Yes, for the third time, apparently. Fourth time. The fourth time.

Yes, for the third time, apparently. Fourth time. The fourth time.

That sounds like Edgar, all the things, all the things.

That sounds like Edgar, all the things, all the things.

Yeah.

Yeah.

Yes.

Yes.

Yeah, so Paperbell is a bootstrap SaaS that's been around for four years. We're in the seven-figure annual reoccurring revenue range, and it's a tool for coaches, like life coaches, to run their business. So it has their website, their scheduling, their payments, client comms, all that stuff.

Yeah, so Paperbell is a bootstrap SaaS that's been around for four years. We're in the seven-figure annual reoccurring revenue range, and it's a tool for coaches, like life coaches, to run their business. So it has their website, their scheduling, their payments, client comms, all that stuff.

Very small. So we operate on all, like mostly freelancers and part-timers. So we basically have two developers, two customer service people. I have a project manager that works with me in marketing and freelancers.

Very small. So we operate on all, like mostly freelancers and part-timers. So we basically have two developers, two customer service people. I have a project manager that works with me in marketing and freelancers.

Customer service is just the first thing that instantly comes to mind. For most businesses, customer service either takes up a lot of time or even if it doesn't take up a ton of time, it's a constant distraction, which I don't know Ryan's business.

Customer service is just the first thing that instantly comes to mind. For most businesses, customer service either takes up a lot of time or even if it doesn't take up a ton of time, it's a constant distraction, which I don't know Ryan's business.

But the fact that he's not immediately running to customer service makes me wonder if he has one of those businesses that doesn't have a huge support load. So maybe he's thinking... you know, I don't have to do that much customer service. It's no big deal. But the problem with customer service is that it's 24 seven.

But the fact that he's not immediately running to customer service makes me wonder if he has one of those businesses that doesn't have a huge support load. So maybe he's thinking... you know, I don't have to do that much customer service. It's no big deal. But the problem with customer service is that it's 24 seven.

And if you are a solo founder, you're usually kind of having it on in the background all the time is kind of how I've seen most people operate. So you can get a customer service person, you know, part time or full time, depending on where in the For 2000, for sure, obviously you can scale up the pay and scale down the time. You can get someone more experienced and have them in less hours.

And if you are a solo founder, you're usually kind of having it on in the background all the time is kind of how I've seen most people operate. So you can get a customer service person, you know, part time or full time, depending on where in the For 2000, for sure, obviously you can scale up the pay and scale down the time. You can get someone more experienced and have them in less hours.

So that's just kind of like my immediate thing that for most businesses would save them a lot of time. The other one that I would think to look to is just kind of like a general virtual assistant can be a really, really good hire at this stage. Lots of great people for around, you know, 10 to 15 an hour USD, you can find someone there.

So that's just kind of like my immediate thing that for most businesses would save them a lot of time. The other one that I would think to look to is just kind of like a general virtual assistant can be a really, really good hire at this stage. Lots of great people for around, you know, 10 to 15 an hour USD, you can find someone there.