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Lauren Wood

๐Ÿ‘ค Speaker
2595 total appearances

Appearances Over Time

Podcast Appearances

Experts of Experience
#59 Radically Human: How Mazda is Redefining Customer Experience

I feel comfortable with you. I feel like you are really hearing the problems or the issues or the feelings that I am experiencing. And now I like you more because we are here together. And it's so interesting to think about that at the brand level.

Experts of Experience
#59 Radically Human: How Mazda is Redefining Customer Experience

I feel comfortable with you. I feel like you are really hearing the problems or the issues or the feelings that I am experiencing. And now I like you more because we are here together. And it's so interesting to think about that at the brand level.

Experts of Experience
#59 Radically Human: How Mazda is Redefining Customer Experience

I feel comfortable with you. I feel like you are really hearing the problems or the issues or the feelings that I am experiencing. And now I like you more because we are here together. And it's so interesting to think about that at the brand level.

Experts of Experience
#59 Radically Human: How Mazda is Redefining Customer Experience

I couldn't agree with you more. I want to talk a little bit about sustainability because I know you are a part of a CMO group working on sustainable development goals. Tell us a little bit about that and how you're bringing the concept of sustainability into your work.

Experts of Experience
#59 Radically Human: How Mazda is Redefining Customer Experience

I couldn't agree with you more. I want to talk a little bit about sustainability because I know you are a part of a CMO group working on sustainable development goals. Tell us a little bit about that and how you're bringing the concept of sustainability into your work.

Experts of Experience
#59 Radically Human: How Mazda is Redefining Customer Experience

I couldn't agree with you more. I want to talk a little bit about sustainability because I know you are a part of a CMO group working on sustainable development goals. Tell us a little bit about that and how you're bringing the concept of sustainability into your work.

Experts of Experience
#59 Radically Human: How Mazda is Redefining Customer Experience

It's interesting, you know, as we enter this new age of AI and we're focused more and more on how computers are or AI agents are able to do things for us. I think it's such an important narrative to really bring back this importance of technology.

Experts of Experience
#59 Radically Human: How Mazda is Redefining Customer Experience

It's interesting, you know, as we enter this new age of AI and we're focused more and more on how computers are or AI agents are able to do things for us. I think it's such an important narrative to really bring back this importance of technology.

Experts of Experience
#59 Radically Human: How Mazda is Redefining Customer Experience

It's interesting, you know, as we enter this new age of AI and we're focused more and more on how computers are or AI agents are able to do things for us. I think it's such an important narrative to really bring back this importance of technology.

Experts of Experience
#59 Radically Human: How Mazda is Redefining Customer Experience

humans and the fact that we are humans using technology, that we're humans doing business and to not get lost in the like, yes, it's amazing what AI can do for us, but for us, for us, the humans. And I just see, you know, the narrative is so new and this technology is so new and how we utilize it is still yet to be seen exactly. How does the dust settle with the connection between humans and AI?

Experts of Experience
#59 Radically Human: How Mazda is Redefining Customer Experience

humans and the fact that we are humans using technology, that we're humans doing business and to not get lost in the like, yes, it's amazing what AI can do for us, but for us, for us, the humans. And I just see, you know, the narrative is so new and this technology is so new and how we utilize it is still yet to be seen exactly. How does the dust settle with the connection between humans and AI?

Experts of Experience
#59 Radically Human: How Mazda is Redefining Customer Experience

humans and the fact that we are humans using technology, that we're humans doing business and to not get lost in the like, yes, it's amazing what AI can do for us, but for us, for us, the humans. And I just see, you know, the narrative is so new and this technology is so new and how we utilize it is still yet to be seen exactly. How does the dust settle with the connection between humans and AI?

Experts of Experience
#59 Radically Human: How Mazda is Redefining Customer Experience

But I just I think it's so important for us to keep having this conversation about technology. humans being here because just as you said like I mean from a we are divided and we have a environment that we are also dividing ourselves from and coming back to the real you know why are we here in the first place is it's always been important and it's more important now than ever I think

Experts of Experience
#59 Radically Human: How Mazda is Redefining Customer Experience

But I just I think it's so important for us to keep having this conversation about technology. humans being here because just as you said like I mean from a we are divided and we have a environment that we are also dividing ourselves from and coming back to the real you know why are we here in the first place is it's always been important and it's more important now than ever I think

Experts of Experience
#59 Radically Human: How Mazda is Redefining Customer Experience

But I just I think it's so important for us to keep having this conversation about technology. humans being here because just as you said like I mean from a we are divided and we have a environment that we are also dividing ourselves from and coming back to the real you know why are we here in the first place is it's always been important and it's more important now than ever I think

Experts of Experience
#59 Radically Human: How Mazda is Redefining Customer Experience

How are you using AI in your customer experience?

Experts of Experience
#59 Radically Human: How Mazda is Redefining Customer Experience

How are you using AI in your customer experience?

Experts of Experience
#59 Radically Human: How Mazda is Redefining Customer Experience

How are you using AI in your customer experience?

Experts of Experience
#59 Radically Human: How Mazda is Redefining Customer Experience

I can imagine with your dealer relationships, you have less control over the customer experience. So how are you really keeping those human-centric values alive in the dealer to customer relationship?

Experts of Experience
#59 Radically Human: How Mazda is Redefining Customer Experience

I can imagine with your dealer relationships, you have less control over the customer experience. So how are you really keeping those human-centric values alive in the dealer to customer relationship?