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Lauren Wood

๐Ÿ‘ค Speaker
2595 total appearances

Appearances Over Time

Podcast Appearances

Experts of Experience
#58 The ROI of Listening: How Brands Are Winning with User Feedback

Mm-hmm. What are some of the AI tools that you've been using or how have you been incorporating AI into your product and service?

Experts of Experience
#58 The ROI of Listening: How Brands Are Winning with User Feedback

I mean, this type of work, these types of conversations with users creates a lot of unstructured data that is very heavy to go through. And it's one of the best use cases of AI, in my opinion, to really help us to process all of that information and get to the answers that we really need. Yeah.

Experts of Experience
#58 The ROI of Listening: How Brands Are Winning with User Feedback

I mean, this type of work, these types of conversations with users creates a lot of unstructured data that is very heavy to go through. And it's one of the best use cases of AI, in my opinion, to really help us to process all of that information and get to the answers that we really need. Yeah.

Experts of Experience
#58 The ROI of Listening: How Brands Are Winning with User Feedback

I mean, this type of work, these types of conversations with users creates a lot of unstructured data that is very heavy to go through. And it's one of the best use cases of AI, in my opinion, to really help us to process all of that information and get to the answers that we really need. Yeah.

Experts of Experience
#58 The ROI of Listening: How Brands Are Winning with User Feedback

You're speaking my language. I love it. You mentioned technology in the future. What do you expect is going to change? What can we, if we look, you know, five years down the line, what do you think we are going to be faced with as it relates to the technology we have at our disposal? Do you have any?

Experts of Experience
#58 The ROI of Listening: How Brands Are Winning with User Feedback

You're speaking my language. I love it. You mentioned technology in the future. What do you expect is going to change? What can we, if we look, you know, five years down the line, what do you think we are going to be faced with as it relates to the technology we have at our disposal? Do you have any?

Experts of Experience
#58 The ROI of Listening: How Brands Are Winning with User Feedback

You're speaking my language. I love it. You mentioned technology in the future. What do you expect is going to change? What can we, if we look, you know, five years down the line, what do you think we are going to be faced with as it relates to the technology we have at our disposal? Do you have any?

Experts of Experience
#58 The ROI of Listening: How Brands Are Winning with User Feedback

For sure. There's so much friction in our lives once you start to look at it. Like AI has really opened up my eyes as I'm seeing all these different use cases. It's really opened up my eyes of where am I spending my time? I sit in front of a computer all all day, every day. Is that actually the best place for me to be spending my time?

Experts of Experience
#58 The ROI of Listening: How Brands Are Winning with User Feedback

For sure. There's so much friction in our lives once you start to look at it. Like AI has really opened up my eyes as I'm seeing all these different use cases. It's really opened up my eyes of where am I spending my time? I sit in front of a computer all all day, every day. Is that actually the best place for me to be spending my time?

Experts of Experience
#58 The ROI of Listening: How Brands Are Winning with User Feedback

For sure. There's so much friction in our lives once you start to look at it. Like AI has really opened up my eyes as I'm seeing all these different use cases. It's really opened up my eyes of where am I spending my time? I sit in front of a computer all all day, every day. Is that actually the best place for me to be spending my time?

Experts of Experience
#58 The ROI of Listening: How Brands Are Winning with User Feedback

Is it the, is it the place that's giving me the best quality of life? And am I the most productive clicking through all these things? Like I've, I started using a tool recently called whisper flow. It's like a very new product. I think I'm probably one of the first users, but I can just like hold a button on my keyboard and talk and it will structure things.

Experts of Experience
#58 The ROI of Listening: How Brands Are Winning with User Feedback

Is it the, is it the place that's giving me the best quality of life? And am I the most productive clicking through all these things? Like I've, I started using a tool recently called whisper flow. It's like a very new product. I think I'm probably one of the first users, but I can just like hold a button on my keyboard and talk and it will structure things.

Experts of Experience
#58 The ROI of Listening: How Brands Are Winning with User Feedback

Is it the, is it the place that's giving me the best quality of life? And am I the most productive clicking through all these things? Like I've, I started using a tool recently called whisper flow. It's like a very new product. I think I'm probably one of the first users, but I can just like hold a button on my keyboard and talk and it will structure things.

Experts of Experience
#58 The ROI of Listening: How Brands Are Winning with User Feedback

It will structure written word in the way that I want it to be structured. If I like mess up in what I'm saying, it will like edit it for me. It's like, I don't need to sit there typing. I can just, I don't know. Yeah. Be looking at the sky. Yeah. Writing an email. And, you know, it's little things like that that I think are just becoming more and more abundant.

Experts of Experience
#58 The ROI of Listening: How Brands Are Winning with User Feedback

It will structure written word in the way that I want it to be structured. If I like mess up in what I'm saying, it will like edit it for me. It's like, I don't need to sit there typing. I can just, I don't know. Yeah. Be looking at the sky. Yeah. Writing an email. And, you know, it's little things like that that I think are just becoming more and more abundant.

Experts of Experience
#58 The ROI of Listening: How Brands Are Winning with User Feedback

It will structure written word in the way that I want it to be structured. If I like mess up in what I'm saying, it will like edit it for me. It's like, I don't need to sit there typing. I can just, I don't know. Yeah. Be looking at the sky. Yeah. Writing an email. And, you know, it's little things like that that I think are just becoming more and more abundant.

Experts of Experience
#58 The ROI of Listening: How Brands Are Winning with User Feedback

And we are just at the beginning of that. And I think it's really interesting when we pair the consumer or the challenges that consumers and customers are facing with the opportunities of AI online. We can really create solutions that people didn't even know they wanted, but once they have it, they can't live without it. So I'm excited for that.

Experts of Experience
#58 The ROI of Listening: How Brands Are Winning with User Feedback

And we are just at the beginning of that. And I think it's really interesting when we pair the consumer or the challenges that consumers and customers are facing with the opportunities of AI online. We can really create solutions that people didn't even know they wanted, but once they have it, they can't live without it. So I'm excited for that.

Experts of Experience
#58 The ROI of Listening: How Brands Are Winning with User Feedback

And we are just at the beginning of that. And I think it's really interesting when we pair the consumer or the challenges that consumers and customers are facing with the opportunities of AI online. We can really create solutions that people didn't even know they wanted, but once they have it, they can't live without it. So I'm excited for that.

Experts of Experience
#58 The ROI of Listening: How Brands Are Winning with User Feedback

But we have to listen and we have to see what are those needs, even if they're not stated as a need. I think most of us have no idea some of the friction or problems that we have in our day-to-day lives, because we don't consider them to be problems because we've just become used to it. But then once we have a solution, it's like the Starbucks thing. Why would you wait in line?