Lauren Wood

That's great. So I have one last, I know we have one minute left, so I'm going to ask you a rapid fire question. What is one piece of advice that every customer experience leader should hear?

That's great. So I have one last, I know we have one minute left, so I'm going to ask you a rapid fire question. What is one piece of advice that every customer experience leader should hear?

That's great. So I have one last, I know we have one minute left, so I'm going to ask you a rapid fire question. What is one piece of advice that every customer experience leader should hear?

I could not agree more. Well, Michelle, thank you so much for coming on the show. This has been a really insightful conversation and I'm sure we will be in touch soon. So I hope you have a great day. Thanks. Bye.

I could not agree more. Well, Michelle, thank you so much for coming on the show. This has been a really insightful conversation and I'm sure we will be in touch soon. So I hope you have a great day. Thanks. Bye.

I could not agree more. Well, Michelle, thank you so much for coming on the show. This has been a really insightful conversation and I'm sure we will be in touch soon. So I hope you have a great day. Thanks. Bye.

hello everyone and welcome back to experts of experience i'm your host lauren wood today i am joined by jonathan murray the chief strategy officer at modop and co-author of getting digital done a blueprint for navigating digital transformation today we are going to dive deep into effectively leveraging ai and data analytics to transform your customer experiences

hello everyone and welcome back to experts of experience i'm your host lauren wood today i am joined by jonathan murray the chief strategy officer at modop and co-author of getting digital done a blueprint for navigating digital transformation today we are going to dive deep into effectively leveraging ai and data analytics to transform your customer experiences

hello everyone and welcome back to experts of experience i'm your host lauren wood today i am joined by jonathan murray the chief strategy officer at modop and co-author of getting digital done a blueprint for navigating digital transformation today we are going to dive deep into effectively leveraging ai and data analytics to transform your customer experiences

as well as what are the critical questions that leaders need to be asking themselves to ensure that their digital transformation is done right. Jonathan, so wonderful to have you on the show.

as well as what are the critical questions that leaders need to be asking themselves to ensure that their digital transformation is done right. Jonathan, so wonderful to have you on the show.

as well as what are the critical questions that leaders need to be asking themselves to ensure that their digital transformation is done right. Jonathan, so wonderful to have you on the show.

So tell me a little bit about ModUp, just for the folks who may not know about it.

So tell me a little bit about ModUp, just for the folks who may not know about it.

So tell me a little bit about ModUp, just for the folks who may not know about it.

And it's interesting when I go on your website, AI is a key topic of conversation. It's really what you lead with. I'm curious to know how, why has the digital component and then specifically AI as we've entered that world, how has that been key to your strategy and why has it been key to your strategy as a marketing agency? Yeah.

And it's interesting when I go on your website, AI is a key topic of conversation. It's really what you lead with. I'm curious to know how, why has the digital component and then specifically AI as we've entered that world, how has that been key to your strategy and why has it been key to your strategy as a marketing agency? Yeah.

And it's interesting when I go on your website, AI is a key topic of conversation. It's really what you lead with. I'm curious to know how, why has the digital component and then specifically AI as we've entered that world, how has that been key to your strategy and why has it been key to your strategy as a marketing agency? Yeah.

When it comes to how you're integrating AI into business, into marketing and business operations, what's some of the resistance that you're experiencing from some of your clients? Where are people feeling maybe uneasy or where do they have questions about AI that you're really having to overcome with them?

When it comes to how you're integrating AI into business, into marketing and business operations, what's some of the resistance that you're experiencing from some of your clients? Where are people feeling maybe uneasy or where do they have questions about AI that you're really having to overcome with them?