Lauren Wood

Yeah. Talk about relationship building. You know, especially in a B2C environment, if we can literally talk to our customers, which is something that we don't really get to do, we're talking to numbers versus humans.

And I think the opportunity that AI is giving us is to really re-humanize business, take us out of, of course, analytics, KPIs, data, all really matter and is a huge component of this. But if we get to feel-

And I think the opportunity that AI is giving us is to really re-humanize business, take us out of, of course, analytics, KPIs, data, all really matter and is a huge component of this. But if we get to feel-

And I think the opportunity that AI is giving us is to really re-humanize business, take us out of, of course, analytics, KPIs, data, all really matter and is a huge component of this. But if we get to feel-

like we are having a human interaction with a company, it just builds so much more trust and loyalty and ability to remember and feel that brand that it just goes so much further than I clicked a couple of buttons and I got my thing, you know?

like we are having a human interaction with a company, it just builds so much more trust and loyalty and ability to remember and feel that brand that it just goes so much further than I clicked a couple of buttons and I got my thing, you know?

like we are having a human interaction with a company, it just builds so much more trust and loyalty and ability to remember and feel that brand that it just goes so much further than I clicked a couple of buttons and I got my thing, you know?

Oh, completely, completely. It is... Personally, the thing I'm the most excited about AI, where we can be less on computers and more in relationship with one another. And that is the beauty of AI. It's reminding me, I was at Dreamforce a few, I guess it was a month ago now, Salesforce's big conference, and they were rolling out AgentForce, their new agent AI technology.

Oh, completely, completely. It is... Personally, the thing I'm the most excited about AI, where we can be less on computers and more in relationship with one another. And that is the beauty of AI. It's reminding me, I was at Dreamforce a few, I guess it was a month ago now, Salesforce's big conference, and they were rolling out AgentForce, their new agent AI technology.

Oh, completely, completely. It is... Personally, the thing I'm the most excited about AI, where we can be less on computers and more in relationship with one another. And that is the beauty of AI. It's reminding me, I was at Dreamforce a few, I guess it was a month ago now, Salesforce's big conference, and they were rolling out AgentForce, their new agent AI technology.

And they did a demo for Saks Fifth Avenue where... Someone picks up the phone and calls because they want a smaller sweater. Yeah. So instead of and they showed that here's what it would normally be, you know. If you're calling for this, press one. If you're calling for this, press two. If you're calling, you know, you go through it and through it. It's awful.

And they did a demo for Saks Fifth Avenue where... Someone picks up the phone and calls because they want a smaller sweater. Yeah. So instead of and they showed that here's what it would normally be, you know. If you're calling for this, press one. If you're calling for this, press two. If you're calling, you know, you go through it and through it. It's awful.

And they did a demo for Saks Fifth Avenue where... Someone picks up the phone and calls because they want a smaller sweater. Yeah. So instead of and they showed that here's what it would normally be, you know. If you're calling for this, press one. If you're calling for this, press two. If you're calling, you know, you go through it and through it. It's awful.

It's just like it's literally the worst. And we've all just been putting up with it. And the new use case is you pick up the phone and you call and an AI agent answers and says, hey, how can I help you? They answer immediately. You're not on hold. You're not waiting. There's no callbacks. None of that. There's just someone there to respond.

It's just like it's literally the worst. And we've all just been putting up with it. And the new use case is you pick up the phone and you call and an AI agent answers and says, hey, how can I help you? They answer immediately. You're not on hold. You're not waiting. There's no callbacks. None of that. There's just someone there to respond.

It's just like it's literally the worst. And we've all just been putting up with it. And the new use case is you pick up the phone and you call and an AI agent answers and says, hey, how can I help you? They answer immediately. You're not on hold. You're not waiting. There's no callbacks. None of that. There's just someone there to respond.

It is a computer, not a human, but you are having a conversation. And like you said, the insights that you can gather from that rich conversation versus someone pressing a number... Goes so far. And also we're not dealing with annoyed people who have been waiting on hold for 30 minutes or an hour.

It is a computer, not a human, but you are having a conversation. And like you said, the insights that you can gather from that rich conversation versus someone pressing a number... Goes so far. And also we're not dealing with annoyed people who have been waiting on hold for 30 minutes or an hour.

It is a computer, not a human, but you are having a conversation. And like you said, the insights that you can gather from that rich conversation versus someone pressing a number... Goes so far. And also we're not dealing with annoyed people who have been waiting on hold for 30 minutes or an hour.

And now you're just getting a pissed off customer who's not going to tell you what's actually going on for them.