Lauren Wood

what commonly happens, a revenue generating activity, but it doesn't align with the principles that you've built your AI on, you are going to get into trouble. And there's going to be difficulty in moving through that. If you are all taking the time to get aligned in the beginning, things will become much smoother in the long run.

what commonly happens, a revenue generating activity, but it doesn't align with the principles that you've built your AI on, you are going to get into trouble. And there's going to be difficulty in moving through that. If you are all taking the time to get aligned in the beginning, things will become much smoother in the long run.

what commonly happens, a revenue generating activity, but it doesn't align with the principles that you've built your AI on, you are going to get into trouble. And there's going to be difficulty in moving through that. If you are all taking the time to get aligned in the beginning, things will become much smoother in the long run.

That's such a good point. And it's actually really interesting how much of the Wild West we are living in. And this is very... likely unique point in time where there aren't a lot of rules being handed to us by governments or regulating bodies around AI. It is coming, and definitely there are some industries where it's more prominent than others.

That's such a good point. And it's actually really interesting how much of the Wild West we are living in. And this is very... likely unique point in time where there aren't a lot of rules being handed to us by governments or regulating bodies around AI. It is coming, and definitely there are some industries where it's more prominent than others.

That's such a good point. And it's actually really interesting how much of the Wild West we are living in. And this is very... likely unique point in time where there aren't a lot of rules being handed to us by governments or regulating bodies around AI. It is coming, and definitely there are some industries where it's more prominent than others.

For the most part, we really have fairly open grounds. And like you said, that is not going to last. So get yourself organized now so that once your business is even more dependent on AI, you don't have a risk of having to change things that are fundamental to the way that you are working. Exactly.

For the most part, we really have fairly open grounds. And like you said, that is not going to last. So get yourself organized now so that once your business is even more dependent on AI, you don't have a risk of having to change things that are fundamental to the way that you are working. Exactly.

For the most part, we really have fairly open grounds. And like you said, that is not going to last. So get yourself organized now so that once your business is even more dependent on AI, you don't have a risk of having to change things that are fundamental to the way that you are working. Exactly.

So I want to shift gears a little bit to obviously our main topic of conversation when it comes to this podcast is customer experience and everything that you've been sharing here is I think just helpful for any business leader, anyone who is working with AI to have these things in mind and to advocate for the way that we're using and implementing AI.

So I want to shift gears a little bit to obviously our main topic of conversation when it comes to this podcast is customer experience and everything that you've been sharing here is I think just helpful for any business leader, anyone who is working with AI to have these things in mind and to advocate for the way that we're using and implementing AI.

So I want to shift gears a little bit to obviously our main topic of conversation when it comes to this podcast is customer experience and everything that you've been sharing here is I think just helpful for any business leader, anyone who is working with AI to have these things in mind and to advocate for the way that we're using and implementing AI.

But when it comes to customer experience, I'd love to understand your opinion on what are some of the big opportunities at play here for us in the customer experience space when it comes to AI?

But when it comes to customer experience, I'd love to understand your opinion on what are some of the big opportunities at play here for us in the customer experience space when it comes to AI?

But when it comes to customer experience, I'd love to understand your opinion on what are some of the big opportunities at play here for us in the customer experience space when it comes to AI?

Yeah.

Yeah.

Yeah.

Yeah. Talk about relationship building. You know, especially in a B2C environment, if we can literally talk to our customers, which is something that we don't really get to do, we're talking to numbers versus humans.

Yeah. Talk about relationship building. You know, especially in a B2C environment, if we can literally talk to our customers, which is something that we don't really get to do, we're talking to numbers versus humans.