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Lauren Wood

๐Ÿ‘ค Speaker
2595 total appearances

Appearances Over Time

Podcast Appearances

Experts of Experience
#57 Why Your C-Suite Needs to Embrace AI for Customer Success

And we should definitely do it for AI in telling the AI where it has a domain to roam and where it needs to stop.

Experts of Experience
#57 Why Your C-Suite Needs to Embrace AI for Customer Success

And we should definitely do it for AI in telling the AI where it has a domain to roam and where it needs to stop.

Experts of Experience
#57 Why Your C-Suite Needs to Embrace AI for Customer Success

And so this is kind of layering on top of the data is getting aligned, getting the humans aligned on what the governance is. What are the rules that we're putting on this AI? Do you have any tips for our listeners in how to approach that?

Experts of Experience
#57 Why Your C-Suite Needs to Embrace AI for Customer Success

And so this is kind of layering on top of the data is getting aligned, getting the humans aligned on what the governance is. What are the rules that we're putting on this AI? Do you have any tips for our listeners in how to approach that?

Experts of Experience
#57 Why Your C-Suite Needs to Embrace AI for Customer Success

And so this is kind of layering on top of the data is getting aligned, getting the humans aligned on what the governance is. What are the rules that we're putting on this AI? Do you have any tips for our listeners in how to approach that?

Experts of Experience
#57 Why Your C-Suite Needs to Embrace AI for Customer Success

I know many of our listeners are dealing with various levels of AI implementation, but I think it's safe to say that everyone is working with AI in some way, shape or form or and will be increasingly so. When we talk about governance, how do you approach that with your clients and what tips do you have for our listeners and how they can approach it themselves?

Experts of Experience
#57 Why Your C-Suite Needs to Embrace AI for Customer Success

I know many of our listeners are dealing with various levels of AI implementation, but I think it's safe to say that everyone is working with AI in some way, shape or form or and will be increasingly so. When we talk about governance, how do you approach that with your clients and what tips do you have for our listeners and how they can approach it themselves?

Experts of Experience
#57 Why Your C-Suite Needs to Embrace AI for Customer Success

I know many of our listeners are dealing with various levels of AI implementation, but I think it's safe to say that everyone is working with AI in some way, shape or form or and will be increasingly so. When we talk about governance, how do you approach that with your clients and what tips do you have for our listeners and how they can approach it themselves?

Experts of Experience
#57 Why Your C-Suite Needs to Embrace AI for Customer Success

What's an example of a principle?

Experts of Experience
#57 Why Your C-Suite Needs to Embrace AI for Customer Success

What's an example of a principle?

Experts of Experience
#57 Why Your C-Suite Needs to Embrace AI for Customer Success

What's an example of a principle?

Experts of Experience
#57 Why Your C-Suite Needs to Embrace AI for Customer Success

Yep. So I just want to recap really quick two really important points that you shared here. Making sure that we are cleaning our data, we're preparing our data, we're inputting the right data into our AI models and tools. And we are, even before that... We have principles set for how we are going to approach it, values that are guiding our actions.

Experts of Experience
#57 Why Your C-Suite Needs to Embrace AI for Customer Success

Yep. So I just want to recap really quick two really important points that you shared here. Making sure that we are cleaning our data, we're preparing our data, we're inputting the right data into our AI models and tools. And we are, even before that... We have principles set for how we are going to approach it, values that are guiding our actions.

Experts of Experience
#57 Why Your C-Suite Needs to Embrace AI for Customer Success

Yep. So I just want to recap really quick two really important points that you shared here. Making sure that we are cleaning our data, we're preparing our data, we're inputting the right data into our AI models and tools. And we are, even before that... We have principles set for how we are going to approach it, values that are guiding our actions.

Experts of Experience
#57 Why Your C-Suite Needs to Embrace AI for Customer Success

A few of them, not too many of them for everyone on the team to follow, which is really also the rules that you're putting in place for the AI. What are the boundaries you're creating for yourself as you play in this new AI sandbox? Did I get it right? Anything else to add there?

Experts of Experience
#57 Why Your C-Suite Needs to Embrace AI for Customer Success

A few of them, not too many of them for everyone on the team to follow, which is really also the rules that you're putting in place for the AI. What are the boundaries you're creating for yourself as you play in this new AI sandbox? Did I get it right? Anything else to add there?

Experts of Experience
#57 Why Your C-Suite Needs to Embrace AI for Customer Success

A few of them, not too many of them for everyone on the team to follow, which is really also the rules that you're putting in place for the AI. What are the boundaries you're creating for yourself as you play in this new AI sandbox? Did I get it right? Anything else to add there?

Experts of Experience
#57 Why Your C-Suite Needs to Embrace AI for Customer Success

It's such an important point that you're making here because it will become very hairy down the line when you need to make decisions and you don't have a set of principles that are set. If the board is pushing for something that is, you know,

Experts of Experience
#57 Why Your C-Suite Needs to Embrace AI for Customer Success

It's such an important point that you're making here because it will become very hairy down the line when you need to make decisions and you don't have a set of principles that are set. If the board is pushing for something that is, you know,

Experts of Experience
#57 Why Your C-Suite Needs to Embrace AI for Customer Success

It's such an important point that you're making here because it will become very hairy down the line when you need to make decisions and you don't have a set of principles that are set. If the board is pushing for something that is, you know,